This position will support the daily operation of the Authority by assisting and greeting visitors, guests, and Authority personnel. This position is in office Monday through Friday, 8:00am to 5:00pm.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work well with all levels of internal management and staff, board members and public officials, as well as vendors and customers of all levels.
• Experience with MS Office 365 and common office equipment.
• Ability to communicate effectively both orally and in writing.
• Good organizational skills, detail oriented, and problem-solving ability.
• Sensitivity to confidential matters.

EDUCATION / EXPERIENCE REQUIREMENTS

The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted.

• High School Diploma or GED
• One (1) year of Receptionist experience in a professional office setting
• Previous Customer Service experience preferred

GENERAL REQUIREMENTS

Applicant must present a current, valid Class C (Class 1) PA Motor Vehicle Operator’s License at the time of application or prior to appointment. A valid driver’s license must be maintained throughout employment.
Applicant must have permanent residency within one of the following Pennsylvania counties at the time of appointment and remain a resident within one of the noted counties throughout employment with the Pittsburgh Water: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Lawrence, Indiana, Washington, or Westmoreland.

• Act as the first point of contact for the Pittsburgh Water: greeting customers, clients, and visitors with a positive, helpful attitude.
• Assist customers with basic customer service information and provide resources for customers who require additional assistance.
• Maintain workplace security by following procedures and controlling access including monitoring the logbook and issuing visitor badges.
• Manage the sorting and delivery of mail, as well as, receive and sign for deliveries from couriers.
• Maintain lobby area by notifying staff of incoming packages.
• Answering, forwarding, and screening phone calls to appropriate departments.
• Schedule conference calls and meetings.
• Manage and assist with a variety of clerical and administrative tasks such as copying, faxing, and taking notes.
• Collect and arrange information needed for events, personnel, and external customers.
• Prepare meeting and training rooms.
• Perform basic filing and recordkeeping.
• Provide administrative support to the Executive Leadership Team, as assigned.
• Assist Executive Office with Board Meetings or other Executive Meetings, as needed.
• Maintain positive and productive working relationships with internal and external customers.
• Perform other related tasks as assigned or required.