Executive Officer, GT-TBS, BE Application Delivery, Financial Systems Appli at CIMB Group Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Oracle PL/SQL, Unix Shell Scripting, SQL-compliant RDBMS, Troubleshooting, Problem Management, Root Cause Analysis, ITSM, Stakeholder Management, Change Management, Analytical Thinking, Problem-Solving

Industry

Banking

Description

Job Purpose * - L1/L2 Application Support for supporting Group Finance systems. - Actively participate in contributing to the improvement of operations, processes and policy for the unit and GT. - Ensure compliance to IT standards, SDLC standards, policies and procedures. - Risk control and management. Key Responsibilities * 1. To Ensure all application systems: a) Defects (Incident/Problems) - responsible for all severity met, including issues related to network or infra b) Problem Management - responsible for adherence to ITSM process c) Root cause analysis - responsible for all Sev 1 and Sev 2 defects, IR within 3 working days d) System capacity management - responsible for all team members to monitor (CPU, RAM, Disks) for all applications under team * e) Production batch support - responsible for DC Operators monitoring handover and provide on call standby rosters f) Dashboard/Reports - responsible to review and resolve as published by ITSM for incidents & problems tracking g) Support knowledge base - responsible to build and updates in ITHM or Syncup h) ITDR - responsible for DRP update and DR Tests i) VAPT – responsible and coordination with other team/s, including UAT j) Patch Management - responsible and coordination with other team/s , including UAT k) Certificate renewals (SSL) - responsible for Production and DR only l) Outsourcing, TRM checklist, other related hubbing documents - responsible and coordination with other related teams m) Asset Inventory, part of CET, responsible for updates and amendments n) Interface Diagrams, Application Support Manuals, System Operation Manuals - responsible for updates and amendments post warranty period o) Vendor support contracts - responsible for maintenance support contracts only p) Application Tech Refresh projects and components plus related documents – consulted or informed only q) Infra related projects or integrated application related projects - responsible*, consulted or informed only r) Project handovers to Application Support - consulted and informed only in accordance with 'Cab Review Checklist' or ‘System Implementation Checklist’ (GPLC) s) Application Support SOP - responsible for Deployment and Defect Management t) Audit to Production - responsible and coordination with other team/s u) Decommission - responsible and coordination with other team/s v) Privilege ID management - accountable and responsible to own and use of the ID's 2. Undertake additional responsibilities and assignment as required by the supervisors or management. Job Specification * Qualifications (Basic Degree/Diploma etc) Bachelor’s Degree in Computer Science / Information Technology or related discipline Professional Qualification and/or Regulatory, Licensing requirements - Relevant Work Experience - 1+ years in supporting applications - 1+ years’ experience with SQL-compliant RDBMS - 1+ years’ experience in financial applications (e.g. EBS) Required Competencies and Skills * Competencies/Skills (Essential to succeed in this job) Technical/ Functional skills o Applicatrion Support and troubleshooting o Oracle PL/SQL programming o Unix shell scripting o SQL-compliant RDBMS Personal skills (Soft Competencies [Core/Leadership]) o Strategic Planning o Change Management o Analytical o Problem-Solving o Influencing o Collaboration o Stakeholder Management o Communication o Coordination and Facilitation across Diverse Working Groups Travel Requirements (if any) Frequency (Incl typical Destinations and Duration) On need basis

Responsibilities

Provide L1/L2 application support for Group Finance systems, focusing on incident and problem management. Ensure compliance with IT standards and manage system capacity, patch management, and disaster recovery tests.