Executive, Operations at FUJIFILM Business Innovation Singapore

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Service Delivery, SLA Management, KPI Management, Budget Management, Team Management, Coaching, Compliance, SOP Establishment, Process Compliance, Client Relationship Management, Data Reporting, Billing, Project Financials, Incident Closure, BPO Knowledge

Industry

IT Services and IT Consulting

Description

Responsible for: Managing assigned accounts to meet the agreed clients FBSG KPI and, SLAs within the allocated budget Main Activities & Responsibilities: • Primary escalation point for client on account service delivery issues • Manage small teams of junior staffs to meet contractual obligations, clients’ SLAs and KPIs based on approved budget and sizing • Coaching of new staff on the scope and responsibility • Responsible for Compliance to local regulations and client requirements Establish SOPs and drive processes compliance for the following scope of work – Mail Run, Business Processing Services and Statement Printing • On regular basis, review the SOPs for improvements to achieve greater efficiency and profitability Manage clients’ expectations and build relationships thru regular and scheduled engagements to share on monthly progress reports and achievement. • Responsible for timely, accurate data reporting and client’s billing for both internal and external parties • Managing project financials and costs, and be accountable for accurate invoicing and payment tracking • Conduct Monthly and Quarterly Operation Review with client • Investigate and drive incident closure with preventive and reactive actions to recover client confidence Essential • Good knowledge of the Business Process Outsourcing in market, solutions Grid technologies • 2 year's relevant experience in managerial positions • Proficient in Microsoft Office applications • Good understanding of processes and requirements with the ability to identify areas of improvement • Good Organization skills • Good time management ability to meet agreed client and internal timelines • Excellent interpersonal and communication skills • Ability to work in a team environment Desired • 3 year's relevant experience, preferably in Service Delivery Management

Responsibilities

The Executive of Operations is responsible for managing assigned accounts to meet client KPIs and SLAs within budget, acting as the primary escalation point for service delivery issues. Key activities include managing junior staff, ensuring compliance, establishing SOPs for services like Mail Run and Statement Printing, and conducting regular client reviews.