Executive-Order to Cash-Billing - Exception Handling at EXL Talent Acquisition Team

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Receivable, Billing, Exception Handling, Customer Contact, Email Communication, MS Teams, Voice Of The Customer, Excel, Spreadsheets, Verbal Communication, Written Communication, English Fluency, Process Training, Target Achievement, Policy Adherence

Industry

Business Consulting and Services

Description

• Good knowledge on account receivable principle and concepts • Contact with customers via email and MS Teams on a day-to-day basis. • Act as Voice of the Customer internally to represent customer needs and wants. • Strong experience working with Excel/Spreadsheets. • Excellent verbal and written communication skills and is a fluent speaker/writer in English. • Provide and accept on time feedback on process training and ensure timely corrective action. • To contribute to processing on need basis and ensure that targets in accordance with SOW are met • Ensure adherence to Company Policies and Procedures EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Responsibilities

This role involves handling Order to Cash billing exceptions, requiring daily contact with customers via email and MS Teams to represent their needs internally. The employee will also contribute to processing tasks as needed to meet Statement of Work targets and ensure adherence to company policies.