Executive - Personal Financial Services (Operations & Customer Service) at HLB

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Banking Operations, Transaction Accuracy, Account Maintenance, Internal Control Compliance, Self-Audit, Cross Selling, Team Supervision, Financial Services, BAFIA Knowledge, ECM Knowledge, ABM Rules Knowledge, BASEL II Knowledge, Service Orientation, Digital Banking, Customer Centricity

Industry

Financial Services

Description

If you are looking to excel and make a difference, take a closer look at us… Functional (job responsibilities) Provide front-line customer service Ensure accuracy in transactions performed Proper balancing and recording of daily transactions Check daily maintenance of accounts is performed Comply to Bank’s internal control and procedures Perform Self-Audit Check diligently as required Cross sell and promote group products & services Work with CSOM to achieve CASA & cross selling targets Relief functions as and when required Managerial (team/group responsibilities) Supervise Officer/clerical staff reporting to them. Job Requirement: Education/Qualification Minimum Degree Holder Professional or tertiary qualification or related working experience Experience Related working experience in Financial Institution or related fields. Special Skills Banking operations, knowledge in BAFIA, ECM, ABM Rules, BASEL II Service Oriented Mindset About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

Responsibilities

The role involves providing front-line customer service, ensuring transaction accuracy, and performing daily account maintenance. Additionally, the position requires compliance with internal controls and promoting group products and services.