Executive - Personal Financial Services (Operations & Customer Service)

at  Hong Leong Bank

EDUCATION/QUALIFICATION

• Degree/Diploma Holder

EXPERIENCE

• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience

SPECIAL SKILLS

• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross selling skills
• Professional appearance and courtesy
  About Hong Leong Bank
  We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
  We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
  Realise your full potential at Hong Leong Bank by applying now.
  Job ID JR0000018388

OTHER RESPONSIBILITIES

• Maintain confidentiality of customers and Bank’s information in a responsible manner;
• Keep a clean, organized work area and maintain a professional appearance;
• Attend all trainings as applicable including e-learning/Workday;
• Filing of reports;.
• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
• Carry out other duties as assigned periodically.

MANAGERIAL (TEAM/GROUP RESPONSIBILITIES)

• Supervise clerical / other staff where applicable;
• Support a conducive working environment among team members.

ORGANIZATIONAL (ORGANIZATIONAL RESPONSIBILITIES)

• Represent HLB in relationship building with the community’
• Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.