Executive - Personal Financial Services (Tech & System Support) at HLB

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Complaint Handling, Process Improvement, Cost Reduction, Project Management, Email Communication, Relationship Building, Testing, Development Support

Industry

Financial Services

Description

If you are looking to excel and make a difference, take a closer look at us… Job Description If you are looking to excel and make a difference, take a closer look at us… Job Responsibilities: Champions service performance (complaint handling, customer experience, handling customers enquiries) Oversees the Day to Day Activities for DuitNow QR emails and ensuring emails are replied to customers within the turnaround time. Represent HLB in relationship building with community. Process improvement and cost down initiatives. Assist in testing and development activities. Assist end to end development effort to ensure projects are managed within timeline. Do you have what it takes? We are currently looking for talents who have:- Malaysian Citizen Candidate must possess at least a Diploma in any field. Minimum 3 years related working experience in related field. What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

Responsibilities

The role involves championing service performance, overseeing daily activities related to DuitNow QR emails, and representing the bank in community relationship building. Additionally, the position focuses on process improvement, cost reduction initiatives, and assisting in project management.