Executive, Post Market Surveillance at Vantive

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Post Market Surveillance, Complaint Management, MDR Reporting, Regulatory Compliance, Customer Communication, Triage, Continuous Improvement, Mentoring

Industry

Medical Equipment Manufacturing

Description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. • Effectively manage and process complaints and/or MDRs, which includes performing daily tasks associate with processing complaint files and MDRs across multiple product lines, which may include: o Opening complaint records. o Collecting necessary complaint information. o Performing follow-up with the customer (written and verbal). o Determining reportability of complaints. o Creating associate Regulatory reports (e.g., MDRs) per regulations. o Evaluating complaints for need to investigate and coordinating sample retrieval. o Responding to customer complaints (written and verbal). o Timely closure of complaints, as per procedure. • Effectively manage workflow, identifying and escalating issues. • Triaging internal and external communication for complaints. • Participate in continuous improvement efforts and projects, as assigned. • May mentor and/or provide training & guidance to new team members. Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. At Vantive, your work will expand your skills, knowledge and opportunities for growth and learning to advance your career. In 2023, we began the journey to establish Baxter’s chronic kidney care and acute therapies businesses into one standalone company. We are thrilled to introduce you to Vantive. Together, we will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the 1+ million people we serve. At Vantive, we believe in not only building our leadership in the kidney care space, but offering meaningful work to those who join us. We offer a range of exciting career opportunities across various departments, from research and development to marketing and sales. If you are looking to drive innovation and growth at a new, purpose-driven organization, we have a place for you at Vantive.

Responsibilities

Manage and process customer complaints and Medical Device Reports (MDRs) across multiple product lines. Coordinate sample retrieval, determine reportability, and ensure timely closure of complaint files per procedure.