Executive Program Manager at Crisis Text Line, Inc.

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

92631.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Executive support, Strategic planning, Cross-functional collaboration, Operational strategy, Communication, Time management, Stakeholder management, Event coordination, Process improvement, Data analysis, Presentation development, Relationship management, Agile methodology, Organizational leadership

Industry

Non-profit Organizations

Description

Who we are At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. Crisis Text Line provides free, 24/7, confidential mental health support via text, delivering crisis intervention and prevention when it’s needed most. We pair human connection with scalable technology, research, and partnerships to strengthen mental health systems and drive lasting change. We support individuals, communities, and populations, working in partnership with NGOs, foundations, corporations, and government and intergovernmental agencies to scale impact globally. We are building a team of thoughtful, purpose-driven professionals who want their work to matter. If you’re driven by purpose, energized by organizing and leading high-impact initiatives, and motivated to build processes and projects that empower teams and advance organizational priorities, this is the role for you. Role Summary The Executive Program Manager is a member of the Executive Operations (ExecOps) Team within the Office of the CEO. The team facilitates cross-functional collaboration, provides org-wide project and program management support, drives strategic priorities, and maximizes efficiency and ROI of Executive time. In pursuit of these efforts, the team engages directly with senior executives and staff of all levels across the organization to collaboratively drive identification, adoption, and expansion of strategic tools and process improvements to accelerate organization-wide effectiveness and efficiency. We are seeking a highly organized, strategic, and proactive Executive Program Manager to partner in driving organizational priorities, cross-functional initiatives, and executive-level operations. This role combines executive administrative support, project leadership, and operational strategy to ensure seamless execution of initiatives and alignment across the organization. The ideal candidate thrives in a fast-paced, mission-driven environment, excels at anticipating needs, and has the judgment and discretion to engage with internal and external stakeholders and manage complex priorities at the executive level. Key Responsibilities Project Management Support: Manage cross-functional projects and strategic initiatives, ensuring accountability, transparency, and goals alignment across teams. Conference Engagement Management: Oversee end-to-end conference engagement management for executives, including travel arrangements and itineraries and cross-functional coordination to ensure a seamless event experience aligned with organizational goals. Communications: Develop draft presentations/slide decks, talking points, briefing materials, and social content for internal and external audiences. Systems & Infrastructure: Create and maintain process templates, dashboards, shared drives, and documentation in Asana, GSuite, and Salesforce that facilitate cross-functional collaboration, executive review, and revenue generation. Relationship Management: Develop and maintain positive, strategic relationships across all levels of the organization, serving as a liaison between executives, internal teams, and external stakeholders. Internal Event Coordination: Plan, coordinate, and lead logistics for offsites, leadership meetings, and team events. Executive Prioritization: Facilitate and track executive engagement with cross-functional deliverables, triaging timely executive review and approval. Administrative Support: Provide strategic administrative support that anticipates needs and proactively removes barriers, including managing executive agendas and complex calendars across time zones. Minimum Qualifications 5+ years of experience supporting senior leaders, including C-suite executives. Proficiency with project management tools (Asana, Trello, Monday.com, or equivalent) and collaboration platforms (Slack, Zoom, Teams, etc.). Proven experience providing agile executive-level support or project coordination in complex, fast-paced environments. Strong organizational, time management, and project management skills, with the ability to manage multiple priorities simultaneously. Exceptional written and verbal communication skills; able to synthesize complex information clearly. Strategic thinker with a collaborative mindset, able to identify and adapt alignment opportunities across teams to drive organizational impact. High level of discretion, professionalism, and judgment when handling confidential information. Preferred Qualifications Experience in nonprofit and/or grantmaking organizations, healthcare, mental health, or volunteer-driven settings. Experience supporting C-suite executives or senior leadership in fast-paced, mission-driven organizations. Demonstrated success managing complex projects or programs from inception through completion. Experience coordinating cross-functional initiatives, especially between marketing, development, operations, or events. Experience preparing executive-level reports, presentations, and briefing materials. Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. For United States-based candidates: The target salary range for this position, across the United States, is $79,464–$92,631. Starting salary will vary based on location, qualifications, and prior experience. Candidates will learn the range specific to their location during the interview process. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind Employer-funded HSA contributions Generous PTO, sick time, and 19 paid holidays with a winter break 12 weeks of fully paid parental leave after 26 consecutive weeks of service Monthly internet and mental health stipends Annual Wellness Stipend Home office and professional development stipends 403(b) retirement plan with employer contribution Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA. No visa sponsorship available for this position. #KR-1 #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

Responsibilities

The Executive Program Manager facilitates cross-functional collaboration and drives strategic priorities within the Office of the CEO. This role manages complex projects, coordinates executive engagements, and provides operational support to ensure organizational efficiency.