Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Executive – ProHance Support at Photon

, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Administration, Technical Support, SQL, Microsoft Excel, Root Cause Analysis, ProHance, Workforce Management, Windows Server, Networking, Jira, Freshdesk, Communication Skills

Industry

IT Services and IT Consulting

Description

ProHance Support Engineer: Key Responsibilities Application Administration: Manage user access, configure organizational hierarchies, and maintain system settings within the ProHance environment. Technical Support: Act as the first point of contact for troubleshooting application errors, login issues, and data discrepancies. Data Querying & Analysis: Use basic SQL queries (SELECT, JOINs, filters) to extract data from backend databases for investigation or custom requests. Reporting & Documentation: Utilize Excel to clean, format, and analyze exported data for stakeholders. Maintain detailed documentation of issues and their resolutions. System Monitoring: Monitor application health and performance logs to proactively identify and escalate potential service disruptions to senior engineering teams. Client Engagement: Communicate technical solutions clearly to both technical and non-technical users via email, chat, or voice. Required Skills & Qualifications Education: Bachelor’s degree in IT, Computer Science, or a related field. Technical Support: 1–3 years of experience in application support, system administration, or a similar technical role. SQL Proficiency: Ability to write basic queries to search and filter data (e.g., SELECT, WHERE, GROUP BY). Excel Skills: Strong command of Excel for data manipulation, including VLOOKUPs, pivot tables, and basic formatting. Analytical Thinking: Strong problem-solving abilities to perform root cause analysis on application bugs. Platform Knowledge: Prior experience with ProHance or other Workforce Management (WFM) tools is a significant plus. Preferred Attributes Knowledge of Windows Server or basic networking concepts. Familiarity with ticketing systems like Jira or Freshdesk. Excellent written and verbal communication skills. Flexible for shift timings/support

Responsibilities

Manage user access and system settings within the ProHance environment while providing first-level technical support for application errors. Perform data querying using SQL and analyze exported data in Excel to support stakeholders and monitor system health.