Executive Resolution Analyst - Complaints Management at JPMC Candidate Experience page

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Complaint Handling, Investigation, Collaboration, Regulatory Compliance, Problem-Solving, Conflict Resolution, Documentation, Communication, Interpersonal Skills, Negotiations, Influencing, Attention To Detail, Task Prioritization, Analytical Thinking, Client Relationship Management

Industry

Financial Services

Description

Make a meaningful impact by joining a team that focuses on the intake, monitoring, and handling of high-risk complaints on a global scale. Job Summary: As an Operations Risk/Control Analyst on our Executive Resolution Team, you will uphold business partner and client satisfaction while ensuring compliance with risk and regulatory standards within the intricate Complaints Management functions and processes. You will excel as an adaptable, analytical thinker and problem-solver, thriving on research, investigation, and collaboration with key stakeholders. Job Responsibilities: Handle the intake, monitoring, and management of high-risk, executive, and regulatory complaints globally. Address escalated issues with logical reasoning and sound judgment to achieve appropriate outcomes, resolve conflicts, manage client expectations, and foster business relationships in a non-client facing capacity. Accurately document systems of record and complaint repositories with detailed research and progress updates. Implement business initiatives by triaging, prioritizing, and maintaining open communication with employees, peers, leadership, and other business units to ensure high-risk cases are managed in compliance with regulatory requirements. Communicate effectively with senior business partners and executive leaders, both verbally and in writing. Required Qualifications, Capabilities, and Skills: High School diploma/GED required. Minimum of three years of account, client, or relationship management. Proficiency with navigating multiple browsers, windows, and applications in Windows Operating Systems and Microsoft Office tools. Strong ability to identify and escalate concerns when appropriate. Demonstrated ability to adhere to all relevant regulatory and departmental policies and procedures while maintaining professionalism. Critical thinking ability to make independent judgments and problem-resolution decisions. Extensive experience in researching and resolving escalated customer issues. Proven strong interpersonal and advanced relationship-building skills in a management role, including negotiations and influencing capabilities. High level of accuracy and critical attention to detail. Effective task prioritization skills and the ability to work independently as well as within a team structure. Preferred Qualifications, Capabilities, and Skills: Minimum two years heritage Commercial Investment Bank or Commercial Bank experience strongly preferred, i.e., experience with Merchant Services, Trade, Treasury, or Global Commercial Card, etc. Strong working knowledge of internal systems and applications such as CARE, CaaS, Navigator, SharePoint, etc. Excellent analytical ability, particularly in triaging and handling high-profile complaints. Work Schedule: Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends at times. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Responsibilities

The role involves managing the intake, monitoring, and handling of high-risk, executive, and regulatory complaints on a global scale, while ensuring compliance with risk and regulatory standards. Responsibilities include addressing escalated issues, documenting systems of record, and communicating effectively with senior business partners and executive leaders.