Executive Room Manager

at  Sodexo

WE’RE EXPERIENCE MAKERS.

And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
Because at Sodexo Live! We’re so much more.
Be part of something greater.
This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2024/25, following on from our biggest season yet
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
We are looking for customer focused individuals, who want to be a part of something greater.
If this is you, apply to join our team now.

Main Responsibilities

• Ensure and oversee area setup prior to guests arrival, with all necessary mis en place in place.
• Conduct a comprehensive staff briefing prior to service, ensuing all staff are in correct uniform.
• To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff.
• To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
• A thorough understanding of food and beverage packages and menus.
• Working in adherence with Food Allergens information and service procedures.
• Ensuring that both bar and floor staff are attentive to guests needs, working in a timely manner to minimise any wait times.
• Ensuring all food and beverage products serviced are of the highest possible standard, well presented and with correct garnish.
• Overseeing the Bar Manager, with extensive knowledge of product stocked, and competence in cellar management.
• Maintaining a safe and tidy working environment, with any defective equipment reported.
• Deal with customer and staff complaints effectively and efficiently.
• Encouraging and motivating staff to actively upsell products and maximise revenue capture.
• To accurately and thoroughly record all guest feedback.
• To accurately monitor any wastage, ensuring this is recorded through the Zonal till system.
• Assist with the reconciliation of end of day banking, ensuring PCI Compliance at all times.
• Ensure area is fully cleaned with stock secured at the end of shift.
• Complete adherence to all licensing legislation, including that which is company specific.
• Rewarding and recognising staff, working to develop potential and provide on the job training.
• Complete, sign and comply with all relevant documentation, company policies or procedures.
• Be flexible & adaptable to changes, working in different areas as necessary due to business demands or in line with any reasonable request.
• To comply fully with all regulations relating to Health and Safety.

The Ideal Candidate

• Excellent verbal communication skills
• Being friendly yet professional
• Good attention to detail and punctuality
• Experience within a hospitality restaurant setting
• Experience in managing a team

About The Company

WE’RE EXPERIENCE MAKERS.

And go-getters, fanatic foodies, and community pillars.
At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.
Be part of something greater

• Ensure and oversee area setup prior to guests arrival, with all necessary mis en place in place.
• Conduct a comprehensive staff briefing prior to service, ensuing all staff are in correct uniform.
• To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff.
• To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
• A thorough understanding of food and beverage packages and menus.
• Working in adherence with Food Allergens information and service procedures.
• Ensuring that both bar and floor staff are attentive to guests needs, working in a timely manner to minimise any wait times.
• Ensuring all food and beverage products serviced are of the highest possible standard, well presented and with correct garnish.
• Overseeing the Bar Manager, with extensive knowledge of product stocked, and competence in cellar management.
• Maintaining a safe and tidy working environment, with any defective equipment reported.
• Deal with customer and staff complaints effectively and efficiently.
• Encouraging and motivating staff to actively upsell products and maximise revenue capture.
• To accurately and thoroughly record all guest feedback.
• To accurately monitor any wastage, ensuring this is recorded through the Zonal till system.
• Assist with the reconciliation of end of day banking, ensuring PCI Compliance at all times.
• Ensure area is fully cleaned with stock secured at the end of shift.
• Complete adherence to all licensing legislation, including that which is company specific.
• Rewarding and recognising staff, working to develop potential and provide on the job training.
• Complete, sign and comply with all relevant documentation, company policies or procedures.
• Be flexible & adaptable to changes, working in different areas as necessary due to business demands or in line with any reasonable request.
• To comply fully with all regulations relating to Health and Safety