We are looking for a detail-oriented Executive Secretary and Administrative Assistant to join our team in Albany, New York. This long-term contract role is crucial for supporting the Vaccine Call Center within the Division of Vaccine Excellence, focusing on vaccine order accuracy, inventory tracking, and provider communication. The position offers a hybrid work environment, combining remote and in-office tasks, with training provided to ensure success.

• Process vaccine orders while maintaining communication with healthcare providers to ensure accuracy and compliance.
• Utilize the New York State Immunization Information System (NYSIIS) to manage vaccine order data and related processes.
• Record and report expired or spoiled vaccines from provider offices, escalating issues to supervisors as needed.
• Input and verify provider demographics and vaccine return details within the Vaccine Tracking System (VTrckS).
• Compile and present data related to vaccine inventory and provider activities in a clear and organized format.
• Monitor vaccine inventory for emergency preparedness and ensure proper tracking procedures.
• Manage enrollment forms for providers, including new registrations and annual renewals, while updating profiles when necessary.
• Maintain detailed records of vaccine-related purchases and provider activities.
• Assist in tracking receipt and managing completeness of required documentation from providers.
• Support the development and maintenance of accurate records for internal accountability and reporting purposes.
• Proven experience in customer service, administrative support, or call center operations.
• Strong communication skills, both written and verbal, to interact effectively with healthcare providers and team members.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to efficiently input and manage data using web-based applications and tracking systems.
• Familiarity with vaccine-related processes or healthcare operations is a plus.
• Exceptional organizational skills with a keen attention to detail.
• Comfortable working in a hybrid environment, balancing remote and in-office responsibilities.
• Demonstrated ability to adapt to new systems and processes while maintaining high levels of accuracy.
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