ABOUT US

We are a leading aesthetic medical center in Al Ain, UAE, specializing in advanced scar treatments and aesthetic procedures. We are looking for a dedicated Secretary / Marketing & Call Center Coordinator to support our aesthetic doctor in patient communication, scheduling, and marketing coordination. This role involves both remote and onsite work.

REQUIREMENTS:

• Previous experience as a secretary, patient coordinator, or call center agent (experience in aesthetics or dermatology preferred).
• Strong communication skills in English and Arabic.
• Excellent organizational and multitasking abilities.
• Basic knowledge of marketing and social media is a plus.
• Ability to work independently and manage remote tasks, with flexibility to attend onsite when required.
• Professional, patient-focused attitude.

• Act as the primary point of contact for patient inquiries regarding scar treatments and aesthetic procedures.
• Manage calls, WhatsApp, emails, and online inquiries with professionalism and empathy.
• Coordinate patient appointments and follow-ups with the doctor.
• Support marketing activities, including managing social media responses, promotions, and patient education content.
• Work closely with the doctor to ensure smooth clinic operations and timely patient support.
• Maintain accurate patient records and ensure confidentiality.
• Assist in preparing reports on patient inquiries, bookings, and marketing campaigns.