The Executive/ Senior Executive will support the daily HR operations of Colleges/ Schools/ Research Centers/ Departments and is responsible for areas related to contract management and termination processes within the stipulated Service Level Agreements (SLAs). The Executive / Senior Executive will also serve as a Data Steward to ensure regular review on accuracy of HR data.

Service Delivery

• Coordinate and manage the employees’ contract renewal/ re-employment and other HR processes including but not limited to job changes, transfer, upgrade of appointment. This includes handling of the following tasks:
• Coordinate and manage contract management across business units
• Process contract renewal/re-employment and other HR processes, ensuring information are updated accurately in the HR Information System
• Prepare the contract renewal/re-employment and other HR related letters, and ensure issuance and acceptance by employees on a timely manner
• Ensure proper documentation are uploaded into the HR Information System
• Facilitate and manage the exit management process, which includes the following tasks:
• Process cessation letters and ensure information are updated accurately in the HR Information SystemEnsure issuance and acknowledgment of cessation letters are accepted by employees on a timely manner
• Track the return of cessation forms and other assets before employees’ last day of service
• Ensure proper documentation are uploaded into the HR Information system
• Process One-Time Payment transactions in HR Information system
• Notify Payroll to process the final payments
• Maintain data accuracy and integrity across internal systems by identifying and correcting data discrepancies.
• Update, validate, and cleanse datasets
• Perform routine checks to ensure data consistency and completeness in accordance with established data quality standards
• Collaborate with relevant stakeholders to verify and resolve data issues, ensuring timely updates
• Escalate unresolved data anomalies to senior staff for further investigation and resolution

Service Excellence

• Strive to meet Service Level Agreement (SLA) for HR services delivered by the HR Shared Services team, ensuring that customer needs and expectations are met
• Work with HR team lead to contribute ideas and feedback in streamlining HR processes on areas of process improvements and standardizations.

Others

• Undertake initiatives/projects across HR Shared Services team
• Review SOP and improve the processes to improve efficiency and effectiveness

Requirements

• Diploma in Business administration, Human Resources, Social Sciences, or a related discipline with 4 years of experience, OR
• Degree in Business administration, Human Resources, Social Sciences, or a related discipline with 2 years of experience
• Good understanding of common HR practices and Employment related legislation
• Able to handle high volume of transactional works
• Meticulous and resourceful fast learner
• Ability to prioritize and work under pressure given tight timelines
• Proficient in Microsoft Office applications (i.e. Word and Excel) and Proficient in WorkDay is an advantage
• Excellent communication, planning, organisation, interpersonal skills and able to work independently
• Positive attitude with a service-oriented mind-set

We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU

Please refer the Job description for details