Executive Support Engineer at MILLENNIUM CAPITAL MANAGEMENT SINGAPORE PTE LTD

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

250000.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Communication, Windows 10, Microsoft Office, Bloomberg, Networking, Telephony, Videoconference, Active Directory, ServiceNow, Remote Assist Tools, Mobile Technology, LAN, WAN, WiFi, Cellular Technologies

Industry

Investment Management

Description

Executive Support Engineer The Executive Services Support Team is responsible for providing quality support services to the highest level Executives and various VIPs in a fast-paced financial company. This is a hands-on role requiring the ability to problem-solve with exceptional judgment, expertise, and professionalism. The Executive Services Support role will occasionally require travel for the purpose of supporting customers in varying locations, including corporate offices, residential offices and remote offices. The role is also responsible for timely triaging of impactful outages, and proactive communications with the customers on changes to their environments. Principal Responsibilities Deliver high-quality technical support to C-Suite executives, Business Management, and other firm VIPs in a courteous, professional manner Field phone calls and emails from customers, leveraging ServiceNow to track and manage all issues, requests, and inquiries Troubleshoot and resolve reported firm-related issues, including but not limited to Windows 10, Microsoft Office and other productivity applications, Bloomberg, internal PNL/trading/risk applications, corporate mobility (Dell laptops and Apple iPhones), printing, networking, telephony, and videoconference Troubleshoot and resolve reported personal technology issues, including but not limited to computers, laptops, mobile phones, etc., family/home technology (home network, family entertainment and AV) Travel to home offices is required for equipment setup/breakdown and any issue remediation that cannot be resolved remotely Understand and evaluate end-users needs and develop creative technical solutions to meet them, while keeping in line with firm policies and procedures Support projects that evolve as a result of firm-wide technical initiatives Qualifications/Skills Required Minimum of 5 years of progressive technical support experience in a financial institution Minimum of 3 years of supporting Executive and VIP customer base Strong analytical and problem-solving skills are a must as well as the ability to work well independently Bachelor’s degree required; must have excellent written and verbal skills Strong communication skills to ensure customers are informed of issue status through resolution; ability to escalate to the appropriate technology teams when necessary Applicable knowledge of LAN, WAN, WiFi, cellular technologies Broad understanding of mobile technology and firm integration (InTune, BlackBerry Enterprise Server, BlackBerry App suite, DEP) Comprehensive knowledge of Windows-based desktops and the key Firm applications (i.e. Microsoft Office Suite, Adobe Reader, Internet browsers, Bloomberg, etc.) Knowledge of Active Directory, Exchange, Citrix, Okta SSO, RSA MFA, ServiceNow, remote assist tools, and application delivery systems Ability to anticipate customer need and proactively develop and provide solutions accordingly Ability to maintain composure, discretion, and professional demeanor in an extremely fast-paced, demanding environment The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.

Responsibilities

The Executive Support Engineer provides high-quality technical support to C-Suite executives and VIPs, troubleshooting a variety of firm-related and personal technology issues. The role also involves proactive communication with customers regarding changes and timely triaging of impactful outages.