OUTDOOR ADVENTURE EXPERIENCES | CAMPING & ACCOMMODATION | AGISTMENT | EVENTS

69 Cooks Rd, Glenworth Valley NSW 2250 p: 02 4375 1222 e: adventures@glenworth.com.au www.glenworth.com.au
Thank you for enquiring about our Executive Support and HR Assistant role at Glenworth Valley Wilderness Adventures (GVWA),
Australia’s largest horse riding and wilderness adventure centre.

WHO WE ARE LOOKING FOR

To be successful, you will need to be flexible, personable, adventurous and enjoy variety. You will need to be able to work
independently as well as part of a team, whilst regularly adapting to new work and who applies a practical and solution orientated
mind set to challenges. The ideal candidate is proactive, has great initiate, is curious, and ready to dive into a variety of executive
support and HR assistant activities. We welcome applicants who are eager to immerse themselves in a dynamic, diverse and fast
paced workplace. All applicants must be non smoking and will be assessed using the answers provided in the GV application form and
against the list of key result areas in the position description.

POSITION DESCRIPTION

Title: Executive Support and HR Assistant
Reports to: General Manager
Supervises: N/A
Hours: This is a permanent full time (40hrs) role. The typical hours will generally be 8.30am – 5.00pm or 9.00am
– 5.30pm Monday to Friday with some work from home available.
Breaks: Lunch 30 minutes
Last updated: December 2024

KEY PERFORMANCE AREAS

Work Health and Safety • Applies outstanding health and safety knowledge to impart an attitude, standard and

performance in line with a safety-first culture.

• Assist in the design, implementation, monitoring and assessment of safety procedures for all

adventure activities

• Develop, oversee and regularly update Fair Work Act and Work Health and Safety policies,

procedures and ensure compliance with the businesses obligations

• Ensure compliance with relevant Workplace Health and Safety practices and policies
• Immediately report any and all health and safety related issues which have been

communicated to you to management.

• Perform all work with a high attention to detail and an absolute focus on appropriate safety

standards and practices

• Accurately report and document all incidents, near misses hazards or any safety concerns in

a timely manner adhering by to company policies and procedures.

• Exercise outstanding judgement and proactive safety focus in the carrying out of tasks and

responsibilities in accordance with the WH&S requirements of the role.

• Ensure all team members are appropriately inducted by relevant department managers

Customer Service/ satisfaction • Using an engaging approach build strong relationships and rapport with customers &

suppliers whilst demonstrating professionalism

• Attend to all correspondence in a prompt and courteous manner
• Provide excellent quality customer service to all in a happy, helpful and professional manner

that inspires confidence in the services we offer and maximises overall customer satisfaction

• Lead by example, representing and promoting Glenworth Valley as a high quality, desirable

and professional destination in a way which encourages 5 star reviews.

• Train and educate staff on Glenworth Valley’s customer service standards and regularly

check their implementation proving constructive feedback where necessary.

• Reflect, in attitude and performance, the standards Glenworth Valley Wilderness Adventures

requires thereby acting as a role model for other team members

• Use customer service and conflict resolution techniques to respond to customer complaints

and feedback, where necessary escalating or seeking advice from the appropriate
department manager.
People and Culture • Develop and implement continuous improvement, innovation, efficiencies and organisational

change strategies that improve the performance and success of our people and the business.

• Assist the business and its leaders to ensure we are taking the best possible approach to

motivate, train, reward and recognise team member achievement

• Lead by example and provide guidance to others on how to cultivate a positive, happy,

supportive team culture throughout the business

• Assist management to ensure all departments are achieving and understand the importance

of providing excellent quality customer service in a happy, helpful and professional manner

• Coordinate regular team meetings, employee training and development, team building

activities and maintain high levels of moral and internal communications amongst team

members

• Assist with workers compensation/return to work plans by others

Recruitment • Attract, recruit and retain quality team members, in conjunction with department managers

or the GM, including reference/background checking and on boarding

• Developing and maintaining all recruitment, position description documentation, employee

and contractor agreements, job adds etc
Performance Management • Coordinate the role out of performance management functions of the business including
annual performance reviews, performance plans, KPI reviews and bonus and incentive

schemes

• Provide HR support and assistance to managers, GM and CEO

Admin and Operations • Complete event and administrative specific projects to a high degree of accuracy.

• Proactively work towards achieving specific financial goals and results including cost

management, budgeting and sales results.

• Assist with the general event and business marketing collateral as needed
• Coordinate the planning and operation of projects to ensure they run smoothly, successfully

and free of undesirable incidents

• Assist in different department areas in periods of high demand.
• Assist with the coordination and execution of festivals and events in periods of high demand

POSITION QUALITIES, SKILLS AND GENERAL REQUIREMENTS

Key Behaviours Team Focus - Foster the development of a team culture and productive work environment
consistent with GVOA’s vision statement
Responsiveness and Initiative – Actively seeks opportunities to make a contribution, rather than
passively accepting situations, and recognises and responds to unanticipated events and
requirements
Communication Skills – Takes the initiative to collaborate and communicate accurate, up to date
plans and information to team members. Expresses thoughts clearly both verbally and in writing.
Analytical Ability – Reviews and analyses a wide variety of information and recommends an
evaluated course of action.
Time Management – Manages a variety of priorities and responsibilities in a timely efficient
manner.
Responsiveness – Recognises and responds to unanticipated events and requirements.
Interpersonal Skills – Works cooperatively and effectively with others to achieve common goals.
Participates in building a group identity characterized by pride, trust and commitment.

Essential Qualities and Skills • An interest in HR generalist or HR management role

• Highly productive, organised and ability to manage competing priorities whilst maintaining

exceptional attention to detail

• Advanced level of communication and relationship management skills
• MS Office Skills
• Basic understanding and working knowledge of FWA and WHS legislation compliance
• Proven experience in a busy and varied office environment

Desirable qualities and skills • Knowledge and understanding of the tourism, recreation, hospitality or similar industries

General Requirements • Glenworth Valley is a non-smoking work environment

• Applicants must satisfy Child Protection legislation and are required to provide a “Working

with Children” clearance.

• Working as required
• Must have a current NSW drivers licence and car

PURPOSE OF THE ROLE

To work directly with the General Manager to take a hands on approach to achieving continuous business improvement,
development, innovation and operational efficiencies. You will assist in all HR functions including People and Culture, Recruitment,
Performance Management, Fair Work Act & Work Health and Safety Compliance as well as general admin, events, tourism and more.

responsibilities in accordance with the WH&S requirements of the role.

• Ensure all team members are appropriately inducted by relevant department manager

requires thereby acting as a role model for other team members

• Use customer service and conflict resolution techniques to respond to customer complaint

Essential Qualities and Skills • An interest in HR generalist or HR management role

• Highly productive, organised and ability to manage competing priorities whilst maintainin