The Executive Support Technician plays a critical role in delivering exceptional technical and operational support to Meta’s VP and C-Suite executives. This role requires a dynamic professional capable of implementing and managing complex technical environments, driving projects to enhance executive support operations, and collaborating effectively across teams to ensure seamless service delivery. A key responsibility is providing top-class solutions tailored to the unique needs of the executive population, ensuring seamless and efficient support that enables executives to focus on their strategic priorities. The ideal candidate thrives in a fast-paced environment, consistently demonstrating reliability and a commitment to maintaining smooth operations for the executive team while upholding the highest standards of confidentiality and security.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree and 2+ years of IT support experience or 5+ years of equivalent industry experience
• 2 years Executive Support Experience
• Written and verbal communication skills with abilities to build relationships with executive-level employees and collaborate effectively with cross-functional teams
• Experience supporting various hardware platforms and operating systems, including Windows and macOS environments, with familiarity across multiple device types
• Independent and proactive problem solver with prioritization skills, able to assess incident severity across different systems, anticipate issues, and implement mitigation solutions
• Experience troubleshooting enterprise network services (DNS, DHCP, certificate-based authentication) and resolving access issues using system administration tools such as Active Directory, Microsoft Exchange, Outlook Web Access, Google Workspace, and Office 365

PREFERRED QUALIFICATIONS:

• Ability to influence and align cross-functional teams and stakeholders to drive continuous improvement in support processes and service delivery for the executive population
• Demonstrated advanced technical support expertise across broad hardware platforms and operating systems (including Windows and macOS), with proven troubleshooting skills and the ability to quickly learn and adapt to new technologies
• Understanding and experience with enterprise collaboration tools, SaaS applications (e.g., Google Workspace, Microsoft Office 365), and audio/video conferencing hardware and software to ensure seamless executive workflows, productivity, and virtual meeting experiences
• Prior experience with VR/AR/MR hardware, preferably Meta’s product suite
• Proficiency in scripting or automation (e.g., PowerShell, Python) to enhance executive support operations and tooling
• Understanding of supporting and troubleshooting enterprise networks (wired and wireless connectivity, security protocols) and experience with device management solutions (e.g., Apple DEP, Google ZeroTouch) in a corporate environment
• Demonstrated expertise in managing technical support for high-profile global events and residential systems, including project management skills for planning, coordination, real-time incident management, and cross-functional collaboration to ensure seamless operations
• Organizational and time management skills, enabling effective prioritization, management of multiple deadlines, and sustained productivity in high-pressure environments
• Demonstrated expertise in crisis management, coupled with the ability to analyze trends and data to inform decision-making, anticipate future challenges, and proactively plan resource and mitigation strategies to resolve complex issues and ensure business continuity
• Proven ability to monitor, analyze, and maintain key service KPIs, proactively identifying gaps and implementing strategies for continuous improvement and operational efficiency, including an understanding of asset management lifecycle and procurement processes

• Provide exceptional technical and operational support to Meta’s VP and C-Suite executives and the Board of Directors
• Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience and productivity
• Work on tooling and automation projects that benefit executive customers and the rest of the Enterprise Engineering organization
• Manage escalations efficiently through collaboration with cross-functional partners to resolve complex issues
• Contribute to the creation, updating, and maintenance of various types of documentation related to executive support operations
• Collaborate with cross-functional teams to ensure seamless technical operations for high profile executive meetings and events
• Travel globally up to 20% of the year to support various executive events and residences
• Participate in a on-call rotation, requiring flexibility and availability to provide 24/7 support availability for senior executives worldwide