JOB DESCRIPTION:

Job Title: Executive Support Technology Support Consultant

SKILLS THAT WILL HELP

• Desktop/Laptop/Virtual Terminal Support knowledge
• Windows 10/11 including Office 365 application suite knowledge.
• Audio Visual knowledge of Cisco Telepresence, Webex, Teams and Zoom are essential.
• Citrix/VMWare Horizon knowledge
• Mobility/Remote connectivity including iOS/Blackberry/OSX/Android/VPN/RemotePC
• Cisco Teleworker/Fortinet home network solutions knowledge
• Benefits of working at Bank of America:

ROLE OVERVIEW:

We are looking for a highly motivated Technology Support Consultant to join our EMEA Executive Support team based in our London Office. The successful candidate will provide technology support to our EMEA regional executives and their support staff, including travelling executives into the region.
The EMEA Executive Support team provides a high touch, single point of contact for all technology-related support services for the Management Team (MTM), Board of Directors, and Senior Executives
Client engagement occurs through multiple channels including direct contact such as phone, email, or Employee Virtual Assistant.
The team also provide technology support for client and corporate events which are located both onsite and offsite which will require travel to other EMEA locations.
The team covers onsite 7am-7pm as well as providing on call support out of hours.

RESPONSIBILITIES:

• Day to day support on all IT incidents/requests for Executives
• Proactive monitoring of hardware/software installations
• Communicating technology changes to clients
• Provide product training where applicable.
• Drive efficiency opportunities across the population.
• Provide Technology Support to client/corporate assigned events which will include travel to EMEA locations.