ABOUT YOU

The ideal person will be friendly and approachable and understand the importance of attention to detail. It is important you have the ability to prioritise tasks, have a flexible approach and good time management skills. Excellent communications skills both written and verbal are essential.

We are looking for an Operations Administration Assistant to provide efficient and proactive administrative and operational support to the Senior Management Team, and the wider operations and regional team as required. This role is pivotal in ensuring the smooth delivery of services by coordinating documentation, supporting data processes, and assisting with project implementation across the Trust’s care environments.
Key Responsibilities

1. Executive & Team Support

• Managing calendar, travel bookings, and expense submissions.
• Prepare and format professional reports, presentations, and briefings.
• Assist in producing communication materials, including brochures and digital content.

1. Operational Coordination

• Monitor and report on incidents, accidents, and key compliance data across services.
• Collate and maintain the KPI data from care homes and villages.
• Manage the rollout and filing of operational documents and ensure version control.
• Support collection and sharing of service updates with internal stakeholders.

1. Project Support

• Assist in implementing strategic and business continuity plans.
• Coordinate with general managers and regional managers to track project milestones.
• Maintain project documentation and follow up on action items.

1. Administrative Services

• Provide cross-functional administrative support to Operations, HR, and property teams.
• Maintain operational records, databases, and inventory systems.
• Schedule meetings, support event planning, and manage operational logistics.

1. Compliance & Process Support

• Ensure documentation and communications comply with the Trust’s policies and regulatory standards.
• Identify opportunities to improve workflow, data accuracy, and operational efficiency.
• Act as a point of contact for internal teams and external partners.

1. Executives’ PA Support

• To provide support and cover to the Executives PA as required.