Executive, Training & Competence at AIA Group Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Enhancement, User Acceptance Testing (UAT), Functional Specification Documentation, Stakeholder Management, Incident Reporting, Process Automation, Data Extraction, Compliance Frameworks, CRM, AI Implementation, Operational Support, Audit Readiness

Industry

Insurance

Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role The key objective is to execute and administer system enhancements based on Regulatory and Business user Feedback. To be the liaising point to the respective stakeholders with regards to these usual business functions. 1. Business user/ Subject matter Expert (SME) for Systems (IPoS+, Leader endorsement, Interactive Competency Management (ICM), CRM etc) Translate operational and regulatory needs into functional specification document for system enhancement. Work with internal and external stakeholders to implement system changes in line with compliance and regulatory frameworks and deadlines. Support Product related releases for Point of sale systems (Tips/ Product Matrix) Support User acceptance testing (UAT) and system configuration for system enhancements. Maintain knowledge of existing system related checks and functions for audit readiness Assist with ad-hoc projects and tasks related to system enhancements and maintenance. 2. System related Operational Support Raise tickets for system issues, work with tech and users to provide information to tech for bugfixes. Request for and prepare data from data extraction projects for operational use/ audit support for related systems. Assist team members and agency force with system related enquiries. Participate in IT DR exercises. 3. System-related Incident reporting Track and raise incident reports on IRIS. Ensure that system related incidents are addressed and resolved by the responsible parties. Work with stakeholders and relevant parties to carry out required service recovery for disruptions. 4. AI and Process improvement Support the push of AI and tools to improve work processes throughout the department. Review current processes and provide suggestions for improvement. Automate processes where applicable. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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Responsibilities

The role focuses on executing system enhancements based on regulatory and business feedback while serving as a Subject Matter Expert for various internal systems. Responsibilities include managing UAT, handling system-related incident reporting, and driving process improvements through AI and automation.