Executive, Virtual Banking at AFFIN Group

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Interpersonal Skills, Complaint Management, Banking Policies, Team Player, Tact, Patience, Empathy, Professionalism, Case Management, English, Bahasa Malaysia, Mandarin, Cantonese

Industry

Banking

Description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set. Location: Menara Glomac, Kelana Jaya. Rotational shifts/days: 8:00 AM - 12:00 AM Duration: 1-year Fixed Term Contract KEY RESPONSIBILITIES Handle inbound telephone interaction for Conventional and Islamic Bank customers. Handle inquiries or requests that are received via other electronic channels (emails or internet banking) Provide correct information and resolve problem efficiently within time frame. To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality. Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected. Handling Customer Complaints Complete daily logs/reports for reporting Undertake and administrative task delegated by Team Leader/Supervisor. Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints). Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines. SKILLS/KNOWLEDGE Bachelor’s Degree in any field (fresh) or SPM/Diploma holder with experience. Possess working experience in Financial Services Industry or Contact Centre is an added advantage. Excellent command in English and Bahasa Malaysia (Spoken & Written). Ability to converse in Mandarin or Cantonese is an added advantage. Interpersonal skills in handling / attending to customer’s complaint at point of contact. General knowledge in complaint management, banking policies and regulations. Customer centric and a strong team player. Must be able to work on shifts, weekends & Public Holidays. Fresh Graduate are welcome to Apply! People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today! "Always About You" At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

Responsibilities

The role involves handling customer interactions across various channels, addressing inquiries and complaints efficiently. It also includes maintaining logs and reports, ensuring high-quality customer experience, and adhering to banking policies.