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Executive-Voice-Customer Service at EXL Talent Acquisition Team

, , Colombia -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Back Office Transactions, Mid Term Changes, Endorsements, Coding, Correspondence, SLA Compliance, Quality Assurance, Deadline Management, Process Metrics, Customer Satisfaction

Industry

Business Consulting and Services

Description

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc. Primarily responsible for processing transactions as per the SLAs outlined by the client Ensure that all the transactions are processed as per defined and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

Responsibilities

The user is responsible for processing all back office transactions in the US P&C client area, including mid-term changes, endorsements, coding, and correspondence. They must ensure that all transactions are processed according to defined procedures and meet the assigned targets in accordance with SLAs.