Executives at EXL Talent Acquisition Team

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, F&A, Insurance Collections, OTC, AR, SAP ERP, Microsoft Excel, Quality Monitoring, Account Closure, Compliance, Negotiation Skills, Decision Making, Customer Service, Communication, Multitasking, Reporting

Industry

Business Consulting and Services

Description

Job Discerption-Candidate should have analytical skills.F&A (Insurance) collections background is essential.OTC(AR) Experience required.Past work experience of SAP ERP will be of weightage advantage.Good working knowledge of Microsoft ExcelEnsure that the guidelines are followed as per standard procedures. ;Open to feedback.Quality monitoring & review of accountsAllocation of accounts as per the guidelinesEnsure timely closure of accounts. ;Ensure that the quality of the transactions is in compliance with predefined parameters. ;Ensure adherence to Company Policies and ProceduresEnsure fair methods are used to collect outstanding balance on the account. ;Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. ;Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)Prepare reports of the accounts assigned to the team.Preparing business review templates for performance review ;Technical Skills - ;Good Computer navigation skills, keyboarding skills- Proficient in MS office – specially ExcelProcess Specific Skills -Possesses necessary knowledge of business concepts to effectively perform the job.Effective negotiation skillsMakes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. ;Commits to achieving specific objectives and takes ownership for accomplishing them.Effectively balances quality, customer service and productivity standards.Make calls to the customer for collection or payment details.- Work towards resolution of disputes ;Soft Skills -Self-disciplineResult orientation ;Adaptability ;Presentation skillsFeedback skillsGoal orientedExcellent written and verbal communication skillsListening and comprehension skills ;Questioning and Reasoning SkillsCustomer Service focus and telephone etiquetteAbility to multitask, prioritize and manage daily work activities. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Responsibilities

The role involves ensuring timely closure of accounts, adherence to quality standards, and compliance with company policies and procedures for assigned accounts. Responsibilities also include focusing on customer satisfaction through effective communication and timely resolution of concerns, as well as preparing team reports and performance review templates.