Exhibit Services Coordinator - Rosen Shingle Creek Orlando at Encore Global

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

20.33

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Consultative Sales, Order Entry, Account Maintenance, Accounts Receivable, Microsoft Office, Power Distribution, Event Coordination, Communication, Decision Making, Teamwork, Attention To Detail

Industry

Events Services

Description

Position Overview Provide customer service to exhibitors and support the overall growth of exhibit revenue at the assigned hotel. Process incoming client requests and generate exhibit orders at Encore locations. Partner with Sales Managers and act as the liaison between operations team and customers. This position reports to the Director, Event Technology. Key Job Responsibilities Customer Support/Sales • Demonstrate strong customer service skills and maintain positive relationships with all internal and external clients. • Properly coordinate customer requests for advanced technologies or customized services with operations and hotel teams. • Call, fax and e-mail exhibitors and solicit their business for upcoming events. • Use consultative sales approach to uncover all customer needs and provide solutions. • Prepare onsite exhibit packets for exhibitors. • Travel to show site as assigned to act as Encore Exhibit Services Representative on exhibit floor. While on-site, maintain a Encore presence at the exhibit services support desk and act as the single point of contact for all exhibit customers Account Maintenance/Order Entry • Receive online, phone, and faxed orders. • Create new opportunity information into Compass and enter job into Navigator. • Create expo file/folder for maintaining related customer documents. • Process payment information and adhere to Encore Payment Card Industry Payment Processing Policy. • Send order confirmation and thank you letters to external customers and promote the completion of customer service satisfaction surveys. Accounts Receivable • Ensure all exhibitors/vendors orders are finalized and paid in full. • Keep the Sales Manager informed of accounts receivable status. • Send confirmation letters to Exhibitors after their order and payment has been processed. Job Qualifications • High School Diploma/GED required. • 1-2 Years Hospitality/Customer Service experience. • 1-2 Years Exhibit/Tradeshow experience or related field. • Working knowledge of Power Distribution practices preferred. • Solid working knowledge of Microsoft Office Strong attention to detail/accuracy Competencies • Attention to Communication • Decision Making • Teamwork • Concern for Quality • Exceeds Customer Expectations Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes.

Responsibilities

Provide customer service to exhibitors and manage the end-to-end process of exhibit orders and revenue growth. Act as the primary liaison between the operations team and customers to ensure seamless event execution.