POSITION SUMMARY

The Exhibits Manager is responsible for the strategic planning, management, and execution of the International Education Expo at the NAFSA Annual Conference, one of the largest international education events in the world. Working in close collaboration with colleagues in the Conferences, Marketing, and Technology teams, the Manager leads all aspects of exhibitor sales, customer service, logistics, and on-site operations. The role is both outward-facing and highly collaborative internally, supporting the development of innovative exhibit experiences and maintaining strong relationships with exhibitors, Global Partners, and external vendors.
This position plays a critical role in contributing to the association’s revenue goals and brand visibility, ensuring that the exhibit program is financially successful, professionally executed, and aligned with NAFSA’s mission.

QUALIFICATIONS (REQUIRED)

• Bachelor’s degree or equivalent combination of education and experience
• Minimum three years’ successful experience managing tradeshows and events, including sales experience
• Strong project management and organizational skills; ability to manage competing priorities.
• Excellent interpersonal and written/verbal communication skills.
• High attention to detail, problem-solving mindset, and customer-service orientation.
• Proficiency with Microsoft Office Suite and familiarity with CRM or expo management platforms.
• Willingness to travel and work extended hours during peak events.
• Passion for international education and alignment with NAFSA’s mission.
• High caliber performer with a strong commitment to customer service
• Ability to work effectively in a fast-paced team environment as well as independently
• Creative problem solving, negotiation and interpersonal skills
• Flexibility, ability to adapt to changing responsibilities
• Strong written and oral communication skills
• Enthusiasm for NAFSA’s mission
• Nonprofit accounting procedures, experience living/working outside the US, etc.

QUALIFICATIONS (PREFERRED)

• Experience in a membership association or nonprofit setting.
• Familiarity with event tech systems like iMIS, CadmiumCD, and interactive expo maps.
• Exposure to international education, global partnerships, or university relations.

ESSENTIAL FUNCTIONS

Exhibitor Management (50%)

• Manage year-round relationships with over 300 exhibiting organizations.
• Oversee exhibit booth reservations, priority point allocations, and the annual rebooking process.
• Develop and maintain the online interactive exhibit map and exhibitor service portal.
• Produce the Exhibitor Services Manual in partnership with the general services contractor.
• Deliver orientation materials and concierge services for new exhibitors.
• Lead exhibitor customer service, addressing inquiries, issues, and special accommodations.
• Serve as the point of contact and problem solver for on-site exhibitor issues during the Annual Conference.