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EXL_JOB_A2_5000561 at EXL Talent Acquisition Team

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Finance, Accounting, Collections, Accounts Receivable, Order to Cash, Customer Service, Negotiation, Escalation Handling, SOP Documentation, Process Improvement, Communication, Rapport Building

Industry

Business Consulting and Services

Description

* Understanding of Insurance Finance and Accounting * Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. * Works towards maximizing cash inflows & reducing bad debts. * Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis * Timely updates of process changes in SOP’s * Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency * Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns * Ensure fair methods are used to collect outstanding balance on the account

Responsibilities

Manage inbound and outbound calls to handle customer queries, negotiate payments, and maximize cash inflows. Responsible for updating systems, handling escalations, and improving process efficiency within the O2C cycle.