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Exp Tech Supp Professional at Honeywell

Pittsford, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Software Troubleshooting, System Diagnostics, Virtual Machines, Hardware Configuration, SQL, Wireshark, Network Connectivity, Firewalls, Database Management, Clustering, Process Optimization, Mentoring, Customer Service, Automation, System Integration

Industry

Automation Machinery Manufacturing

Description

As a Level 2 Experienced Technical Support Professional, you will serve as a technical escalation point for Level 1, managing a larger and more technically complex case backlog. Your focus will be on diagnosing intricate software and system issues across a diverse customer base, contributing to process optimization, and mentoring junior staff. You will build customer environments with a combo of self-maintained VMs and hardware with the expectation of reproducing the issues and identifying solutions. Ability to configure and diagnose complex environments containing 3rd party equipment, OAAP integrations, Clustering or Custom Solutions will be required. Leverage live remote sessions for reviewing and updating secure backend core configuration files, firewalls, databases, or services. Create custom SQL commands to help identify database issues and use tools such as Wireshark to identify network connectivity problem through logging. Utilizing elevated user permissions to ensure appliance sustainability and privacy are of the utmost importance. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

You will serve as a technical escalation point for complex software and system issues while managing a technical case backlog. Additionally, you will mentor junior staff and contribute to process optimization within the support team.