Expat Specialist - Viking Travel Care - Spain at Viking

Torrevieja, Valencian Community, Spain -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Travel insurance, Case handling, Customer service, Administrative coordination, Team support, Training, Coaching, Communication, Problem solving, IT skills, Workflow management, Onboarding, Offboarding, Conflict resolution

Industry

Motor Vehicle Manufacturing

Description

Viking Travel Care is looking to recruit an experienced Expat Specialist to strengthen our Expat team team. This role is ideal for a professional with a strong background in travel assistance and insurance, combined with a proactive and structured approach to operations, coordination, and team support. In this position, you will play a key role in both operational and administrative tasks, while acting as a central point of contact between internal teams, insurance providers, and external partners. Key Responsibilities Act as the main point of contact with insurance companies and external partners Participate actively in case handling of expat-related cases and support efficient resolution Handle and respond to customer complaints in a professional and solution-oriented manner Support onboarding and offboarding processes (welcome letters, insurance cards, documentation, etc.) Ensure efficient workflow across shifts, including calls, tasks, and case handling Participate in the implementation of new clients and continuous improvement of daily operations Support Team Leaders with training and development of the expat team Take responsibility for administrative coordination within the expat function Drive knowledge sharing and training within the expat team Qualifications Minimum 2 years of experience in travel insurance assistance or similar field Experience working with insurance companies and expat customers Strong understanding of travel assistance case handling Experience in training, coaching, or supporting team members Excellent administrative and organizational skills Fluent in English (written and spoken); Nordic languages are a strong advantage Strong IT skills and ability to quickly adapt to new systems Who You Are Structured, proactive, and solution-oriented Strong communicator with excellent interpersonal skills Able to prioritize and manage multiple tasks simultaneously Comfortable making decisions and providing feedback Service-minded with a genuine passion for helping people Flexible and able to thrive in a fast-paced, international environment Resilient and able to handle pressure effectively Workplace This position is based in Torrevieja (Alicante) or Fuengirola (Málaga) - Spain Working Hours Primarily day shifts from Monday to Friday; however, as a 24/7/365 operation, flexibility is required. We Offer Competitive salary A positive and social working environment Modern office facilities Relocation package to support your move to Spain Interested? Are you passionate about the insurance and travel assistance sector? Do you enjoy working in an international environment and taking ownership of both people and processes? We would love to hear from you. If you have any questions, you are welcome to contact Cristina Blanco, Operations Manager Tel.: + 34 661614179 or e-mail: cristina.blanco@vikingassistance.com

Responsibilities

The Expat Specialist will act as the primary point of contact for insurance partners and manage expat-related cases while ensuring efficient operational workflows. Additionally, the role involves supporting team onboarding, training, and administrative coordination to maintain high service standards.