Expense & Corp Credit Cards Analyst at PayPal

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Optimization, Data Analysis, Dashboard Creation, Statistical Methods, Customer Service, Technical Aptitude, Compliance Monitoring, Expense Management, AI Technologies, Communication Skills, Time Management, Problem Solving, Attention to Detail, Ticket Management, Concur Expense, Robotic Process Automation

Industry

Software Development

Description

Working independently within a global virtual team, the ideal candidate brings a passion for process optimization, strong technical aptitude for emerging AI technologies, and exceptional communication skills to support a dynamic, fast-paced corporate environment Perform exploratory and advanced data analysis to address business questions. Build and maintain dashboards and reports for business stakeholders. Apply statistical and analytical methods to identify opportunities or risks. Translate business requirements into data solutions and insights. Partner with cross-functional teams to support data-driven decision-making. Responsible for supporting the Corporate Credit Card Program and Concur Expense process. Manage and resolve daily inquiries from all Expense outlook mailboxes. Perform card maintenance duties, including but not limited to processing new card applications, limit increases, card closures, etc. Assists cardholders with tool, process and policy questions or issues. Monitors card usage as it relates to submitting expenses within the policy guidelines. Monitors compliance and enforces global T&E Expense Reimbursement policy as well as Corporate Credit Card policy. Audit expense reports in AppZen and Concur according to policies. Manage all help tickets in Service Now related to T&E activities that require assistance. Provide analytics and metrics using Concur and Corporate Credit Card data. Ensure compliance with internal policies and procedures, including SOX policies. Perform special projects and other duties as assigned. Will be 100% corporate credit card and expense reports related customer service needs. 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Must be able to handle sensitive, private information appropriately. Experience in supporting customers via email or chat and using a ticket or IT service management system for tracking support cases. Outstanding follow through, strong work ethic, great attention to detail, and exceptional customer focus. Effective time management including ability to multi-task, organize, and prioritize. Passion for customer service and ownership of customer experience including comprehensive issue resolution. Able to effectively tailor communication and style to different audiences. Able to self-manage and work independently in a fast-paced, constantly changing environment. Ability to work independently and as part of an international virtual team. Thrives on a team where expertise is shared and feedback is welcomed. Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges. Resourcefulness and flexibility to adapt to shifting priorities and responsibilities in a dynamic and changing environment. Proficiency with Microsoft Office programs Sound judgment and the ability to make decisions related to corporate policies. Minimum of 2 years relevant corporate credit card program and/or Concur Expense management experience. Experience with Accounts Payable and Account Reconciliations is a plus High school diploma or equivalent; bachelor's degree is preferred Understanding of AI-powered compliance and audit tools (e.g., AppZen Mastermind, machine learning-based anomaly detection systems) Experience working with AI-driven chatbots or virtual assistants for employee support and self-service capabilities Knowledge of generative AI tools (e.g., ChatGPT, Claude) for drafting communications, creating documentation, and analyzing data patterns Ability to interpret AI-generated insights and recommendations from expense analytics platforms and translate them into actionable compliance measures Experience with process automation and RPA (Robotic Process Automation) tools that leverage AI for expense workflow optimization Understanding of natural language processing (NLP) applications in receipt data extraction and expense categorization Familiarity with AI-powered fraud detection systems and ability to review, validate, and act on machine-generated alerts Adaptability to emerging AI technologies in financial operations and willingness to continuously learn new AI-enhanced tools Experience using AI tools to enhance productivity, including data analysis, report generation, and policy documentation

Responsibilities

The analyst will support the Corporate Credit Card Program and Concur Expense process, managing inquiries and performing card maintenance duties. They will also audit expense reports and ensure compliance with internal policies.