Experience Abroad: Italian Speaking Customer Support Representative in Lisb at Eco Plus Solutions AB

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

1340.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Support, Troubleshooting, CRM Software, Active Listening, Multi-tasking, Interpersonal Communication, Technical Aptitude, Empathy

Industry

Business Consulting and Services

Description

Important: This position requires 100% physical attendance at our Lisbon workplace. Remote work arrangements or hybrid schedules are not permitted. Position Overview & Welcome Are you a fluent Italian speaker looking to kickstart a thrilling new career in one of Europe's most vibrant and sun-drenched capital cities? We are seeking passionate, service-oriented individuals to become part of our diverse, energetic team based in Lisbon! Key Responsibilities In this Customer Support Representative role, you will represent our brand firsthand, ensuring our Italian-speaking clientele receives top-tier support. Your everyday tasks will involve: User Support: Promptly and courteously addressing customer questions via telephone, email, and live chat channels. Troubleshooting: Identifying user difficulties and patiently walking them through solutions for technical or account-related issues. Record Keeping: Accurately documenting client interactions, feedback, and forwarded support tickets into our CRM database. Subject Matter Expertise: Staying well-informed about our latest features, company updates, and operational procedures to deliver precise guidance. Performance Goals: Meeting or surpassing individual metrics (KPIs) while upholding superior customer satisfaction standards. Candidate Profile Language Proficiency Italian: Native-level or near-native fluency (both oral and written). English: Professional working proficiency (B2 level or higher) for internal alignment. Core Competencies Interpersonal Abilities: Superb communication skills, strong active listening habits, and a genuinely empathetic, client-focused attitude. Technical Aptitude: Skillful at multi-tasking across various digital tools, communication suites, and CRM applications. Adaptability: The capacity to flourish in a dynamic environment and accommodate a rotating shift roster. Work Authorization: Possession of a valid European Union passport or an active, legal right to work full-time within Portugal. Salary & Compensation Options We offer two distinct remuneration packages designed to match your accommodation needs: Option A (Independent Housing): A gross monthly salary of €1,340 if you choose to manage your own lodging. Option B (Company Housing Included): A gross monthly salary of €1,060 if you prefer to utilize company-provided lodging. Relocation Package & Perks Travel Compensation: Full reimbursement for your flight to Lisbon to assist with your initial relocation. Housing Provision: A private bedroom inside a shared corporate apartment for those who choose Option B. Complimentary Utilities: Monthly costs for water, power, and gas are completely handled by the employer under the housing scheme. Extra Benefits: Comprehensive, fully compensated onboarding training, structured avenues for professional advancement, and frequent, company-hosted team events. Application Process Prepared to embrace this exciting adventure and launch your global career in Portugal? Select "Apply Now" to submit your resume in English, and our hiring team will connect with you to facilitate your online evaluation!

Responsibilities

Provide top-tier support to Italian-speaking clients via phone, email, and live chat. Responsibilities include troubleshooting technical issues and documenting all interactions within the CRM database.