Experience Abroad: Italian Speaking Customer Support Representative in Lisb at Eco Plus Solutions AB

Taranto, Apulia, Italy -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

1340.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Support, Problem Solving, CRM Software, Active Listening, Interpersonal Communication, Technical Troubleshooting

Industry

Business Consulting and Services

Description

Absolute Requirement: This role is 100% office-based at our Lisbon headquarters. Please note that we do not support work-from-home or hybrid setups under any circumstances. Position Overview & Welcome Are you a native-level or fluent Italian speaker searching for a thrilling professional adventure in one of Europe's most radiant, culturally rich, and sun-drenched capital cities? We are on the hunt for energetic, customer-centric professionals to join our lively, international team right here in Lisbon! Your Day-to-Day Responsibilities As an Italian-Speaking Customer Support Representative, you will act as the face of our brand, delivering top-tier assistance to our Italian user base. Your daily tasks will include: Client Engagement: Managing inbound phone calls, emails, and live chats with a helpful and professional attitude. Problem Solving: Diagnosing account-related or technical difficulties and patiently walking customers through the resolution process. Record Keeping: Tracking and updating client interactions, inquiries, and escalated tickets in our centralized CRM software. Product Knowledge: Staying current on platform upgrades, company policies, and new releases to guarantee accurate support. Target Achievement: Reaching and surpassing your personal performance metrics (KPIs) while maintaining stellar service quality. Ideal Candidate Profile Languages Italian: Native-level or near-native mastery (both written and spoken). English: Professional working knowledge (B2 level or above) for internal alignment. Core Competencies Interpersonal Strengths: Superior communication abilities, a knack for active listening, and a natural passion for helping others. Technical Aptitudes: Proficiency in navigating multiple web platforms, CRM databases, and ticketing applications simultaneously. Versatility: A positive mindset and the ability to thrive in a fast-paced environment with a rotating shift schedule. Work Eligibility: EU citizenship or a valid, current permit allowing full-time employment in Portugal. Salary Package Options We offer two distinct payment and accommodation packages depending on your lifestyle preferences: Option A (Independent Housing): A gross monthly salary of €1,340 if you choose to find and secure your own accommodation in Lisbon. Option B (Company-Provided Housing): A gross monthly salary of €1,060 if you prefer to utilize our corporate housing option. Relocation Perks & Benefits Flight Reimbursement: Complete financial coverage for your plane ticket to Lisbon. Corporate Accommodation: A private bedroom in a shared, company-managed apartment (for those choosing Option B). Free Utilities: Full employer coverage of monthly utility bills (gas, electricity, and water) under the housing package. Career Growth & Fun: Comprehensive paid training upon arrival, internal promotion opportunities, and organized team-building activities. How to Apply Ready to take on an incredible new journey and grow your international career in beautiful Portugal? Click "Apply Now" to submit your resume in English, and our recruitment specialists will reach out to organize your online interview!

Responsibilities

Provide high-quality support to Italian users via phone, email, and live chat. Manage account issues, technical difficulties, and maintain accurate records in the CRM system.