Additional InformationExperience and Culture Curator
Job Number25119936
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Anchors the luxury repositioning journey through immersive trainings based on Forbes and LQA standards and experience design. Translates aspirational brand vision into consistent frontline delivery. Works with Director of Quality and other operational leaders to develop and implement quality assurance and improvement strategies. Key focus area: Forbes/LQA trainings, luxury experiences, service storytelling, experience audits.

EDUCATION AND EXPERIENCE:

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
• 4 years’ experience in Food & Beverage and Front Office operations, knowledge of Forbes and LQA standards is preferred.

OR

• 4-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related major.
• 2 years’ experience in Food & Beverage and Front Office operations, knowledge of Forbes and LQA standards is preferred.

EXPERIENCE AND CULTURE:

• Conducts departmental trainings for operational teams ensuring compliance with Brand, Forbes and LQA standards.
• Supports operational teams in creating unique experiences throughout guest journey.
• Introduces new associates to the foundations of exceptional service, brand programs and quality processes.
• Drives the culture of creating meaningful moments for the guests through “Moments of Marquis” program.
• Maintains awareness on the training tools and resources available through communication via Daily Rehearsal.

Please refer the Job description for details