OVERVIEW

Work type: Full time
Salary: $138,631 - $185,518
Grade: VPSG6
Occupation: IT and Telecommunications
Location: CBD
Reference: VG/DE/FPIS/20010261A
Role: Experience Architect

QUALIFICATIONS

• Tertiary qualification in a relevant field such as Interaction Design, Human-Computer Interaction, Digital Product Design
• Certification or applied knowledge in experience strategy
• Understanding of Victorian Government digital and design standards

ABOUT THE ROLE

We are seeking an experienced and dynamic Experience Architect to drive the department’s technology strategy, leading high-impact projects aligned with the department’s platforms and Enterprise Architecture Roadmap. You will oversee the entire product lifecycle, from strategic planning to execution, and ensure that technology solutions are user-centric and meet user needs.
You will collaborate with cross-functional teams, evaluate emerging technologies, and make informed decisions to optimise product development. As a leader, you will manage risks, mentor teams, and ensure continuous improvement across products and processes. This role requires a blend of strategic vision, design thinking and practical execution to drive business growth and innovation.

KEY RESPONSIBILITIES

• Design strategic end-to-end user experiences that span multiple platforms, aligning with business capability models and enterprise architecture standards
• Collaborate with product owners, solution architects, and platform teams to shape the user experience direction of high-impact projects and ensure alignment with platform constraints and opportunities
• Lead the experience architecture for platform solutions, ensuring consistency, usability, and accessibility across workflows, services, and interfaces
• Translate complex business needs into scalable design patterns and interaction models that enable future reuse and align with technology roadmaps
• Facilitate workshops and discovery activities to uncover user, business, and system requirements, and guide prioritisation based on value and feasibility
• Create experience blueprints, journey maps, and wireframes, working closely with UX designers, content designers, and developers
• Champion user-centred design and platform coherence, advising on where design standards, component libraries, or experience patterns can be extended or evolved
• Contribute to governance processes, ensuring experience decisions align with broader enterprise standards and digital strategy