Experience Attendant (Tourguide) at IHG Career

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Equipment Preparation, Activity Coordination, Safety Procedures, Guest Communication, Feedback Handling, Teamwork, Hygiene Standards, Training Participation, Compliance, First Aid, Swimming, Hospitality Operations, English Proficiency

Industry

Hospitality

Description

Vision & Brand Commitment As Experience Attendant, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Guided by our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, playfulness, and pioneering wellness, I am committed to delivering exceptional guest journeys while developing hosts to become the very best versions of themselves. Sustainability Commitment Sustainability remains at the core of Six Senses operations. I will ensure compliance with all environmental and social responsibility directives, including waste reduction, elimination of single-use plastics, responsible sourcing, and adherence to Sustainability Guidelines. Out of the Ordinary Experiences I will deliver “Out of the Ordinary” experiences that inspire, delight, and create meaningful stories. By blending innovation, surprise, authenticity, and thoughtful details, every guest interaction will be transformed into a memorable wellness journey. Key responsibilities include: * Clean and prepare equipment for activities or recreational events, ensuring amenities and setups are ready before scheduled activities. * Check reservations, in-house guest counts, and VIP lists while coordinating with other departments for smooth operations and accurate bookings and billing. * Conduct excursions and activities safely and efficiently, ensuring high service standards and providing accurate information about resort activities, gym rules, and equipment usage. * Present activity options and schedules, suggest personalized experiences, and answer guest inquiries while maintaining effective communication with guests, team members, and supervisors. * Deliver exceptional service that exceeds guest expectations and receive or provide constructive feedback. * Report damages or excessive wear for repair or replacement and ensure all equipment is checked and collected at the end of each shift. * Maintain effective relationships with colleagues, contribute to team morale, and report punctually in proper uniform adhering to grooming and hygiene standards. * Participate in training programs to enhance skills and efficiency, adhere to department policies related to fire, hygiene, health, and safety, and complete additional duties as assigned by supervisors. * Exhibit professionalism, enthusiasm, and motivation in all aspects of the role. Responsible Business & Compliance All operations will be conducted ethically, transparently, and in compliance with local laws and company policies. I will ensure a safe and secure environment for guests, hosts, and assets while maintaining positive relationships with local communities and stakeholders. Skills & Experience The role requires: * First Aid training or firefighting skills is an advantage. * Knowledge of how to swim * Knowledge of hospitality operations, including emergency evacuation drills. * Very good command over written and spoken English. * A second spoken language would be preferred. * Some activities require the lifting of recreational equipment * Majority of activities conducted are outdoors. * Secondary education required. A Hospitality degree from a recognized hospitality school or previous experience is preferred * Two years or more of experience in a similar role I maintain a thorough understanding of Six Senses brand standards, operational guidelines, and service philosophy. Who we are Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

Key duties involve cleaning and preparing recreational equipment, checking reservations, and conducting excursions safely while providing accurate information about resort activities and rules. The attendant must also present activity options, answer inquiries, and ensure exceptional service delivery that exceeds guest expectations.