Experience Care Executive at Millicom (Tigo)

, , Guatemala -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Data Analysis, Negotiation, Microsoft Office, Interpersonal Skills, Problem Solving, Teamwork, Communication, Initiative, Customer Journey Mapping, KPI Management, Presentation Skills, Reporting, Client Relationship Building, Business Opportunity Detection, Service Excellence

Industry

Telecommunications

Description

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! Apply right now! Experience Care Executive Función Principal Asegurar la calidad de la experiencia del cliente durante todo el ciclo postventa administrativo, manteniendo altos estándares de servicio y cumplimiento de los acuerdos de nivel de atención. Gestionar y resolver solicitudes, requerimientos y casos administrativos a través de los distintos canales de comunicación (correo, tickets, llamadas, plataformas digitales), priorizando la eficiencia y la excelencia en el servicio. Transformar cada interacción con el cliente en una oportunidad para fortalecer la relación, detectar oportunidades de mejora o negocio, y posicionar las estrategias del área y de la compañía. Requisitos Pensum cerrado en Licenciatura en Ingeniería Industrial, Administración de Empresas, Marketing, Comunicación, o afines. Excelentes relaciones interpersonales (Clientes-colaboradores-célula). Capacidad de análisis y negociación Experiencia en servicio al cliente, comprobable de más de 2 años. Experiencia en detección de necesidades de clientes y conversión en oportunidades de negocio. Construcción de relaciones efectivas a nivel de CXO. Manejo de Excel avanzado y demás herramientas de Office. Poseer vehículo propio. Conocimientos Específicos: Especialización en Customer Experience (Manejo de KPIs de experiencia) CX - Customer Journey Mapping Elaboración de presentaciones Manejo de reportería Técnicos: Análisis de datos Técnicas de Negociación Microsoft Office (Excel, PowerPoint, Outlook, Word) Competencias y Habilidades: Inglés básico Trabajo en equipo Comunicación asertiva Resolución de problemas Negociación Iniciativa Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. About us At Millicom (Tigo) we work together with a purpose: we build digital highways that connect people, improve lives and develop communities. Through connectivity and digital services, we give access to the digital world to more than 45 million people and thousands of companies, building a prosperous future. At the center of our purpose are more than 19 thousand employees who live our 'Tigo Blood' every day, that passion that moves us to give 1,000% for our customers. They are the soul of Tigo. Whether you are looking for your first work experience or want to continue developing your professional potential, we invite you to join our team! Tigo is where the brave build the future. We want to do it with Tigo!

Responsibilities

Ensure the quality of the customer experience throughout the administrative post-sale cycle, maintaining high service standards. Manage and resolve requests and cases through various communication channels, transforming each interaction into an opportunity to strengthen relationships and identify business opportunities.