Experience Concierge (Tickets & Support)- 100% Remote at ENCHANTED FAIRIES STUDIO LLC

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Handling, Ticket Management, Omnichannel Support, Customer Satisfaction, Problem-Solving, Guest-Focused, Emotionally Aware, Professional Communication, Tech Savvy, Google Suite Proficiency, Zoom Proficiency, HubSpot Knowledge, Front Knowledge, JustCall Knowledge, Acuity Knowledge, Typing Speed

Industry

Photography

Description

Description Job description: Are you a proactive problem-solver who loves creating "Raving Fans"? Enchanted Fairies is looking for a full-time Experience Concierge to join our Tickets team! We aren't just a children's portrait studio; we’re a movement that has donated over $3 million to children’s charities. If you are mission-driven and tech-savvy, we want you! ABOUT THE ROLE We are seeking a magical and proactive Experience Concierge to join our Tickets team. In this fully remote role, you will be the voice of Enchanted Fairies, handling a high volume of inbound and outbound communication to ensure every guest has a seamless, world-class experience. Your #1 mission: Create raving fans by prioritizing accuracy and thoughtful resolution in every interaction. SCHEDULE & AVAILABILITY Shift: Friday to Tuesday Hours: 7:30 am to 4:30 pm Central US Time Zone Requirements YOUR RESPONSIBILITIES Call Handling: Manage both inbound and outbound calls with warmth and professionalism. Ticket Management: Handle EC and Sales tickets, completing associated tasks with high attention to detail. Omnichannel Support: When tickets are completed, shift focus to Front inboxes and Slack to support the team. Performance Excellence: Aim for success metrics, including answering 90% of calls within 60 seconds and maintaining an 85% monthly customer satisfaction goal. High Engagement: Manage between 80-120 interactions per day across various inboxes. REQUIREMENTS Experience: 1–3 years in customer/concierge service (luxury or appointment-based preferred) or call center operations. Education: High school diploma or equivalent. Tech Savvy: * Proficient in Google Suite, Zoom, and internet-based call handling. Typing speed of 50+ wpm. Ability to learn tools like Acuity, HubSpot, Front, and JustCall. Soft Skills: Naturally guest-focused, emotionally aware, and a strong problem-solver. Communication: Clear and professional verbal and written interactions. DEAL BREAKERS A transactional or impersonal approach to guest care that lacks warmth or empathy. Difficulty adapting to change or incorporating feedback. Inconsistent follow-through or resistance to shared team standards. BENEFITS & PERKS Quarterly Profit Share Opportunity FREE Medical, Dental, Vision & Life Insurance 401(k) with company match 10 Days PTO (starting day one) + Paid Holidays Career growth opportunities in a fast-scaling company Apply today to help us spark joy and self-confidence in children across the nation!

Responsibilities

The primary responsibility is to act as the voice of Enchanted Fairies, managing high volumes of inbound and outbound communication via calls and tickets to ensure a world-class guest experience. The role requires prioritizing accuracy and thoughtful resolution to create satisfied customers, while also supporting team inboxes and Slack channels.