JOB DESCRIPTION SUMMARY

At Lloyds Banking Group, we have a clear purpose – to help Britain prosper and build deep, enriching relationships with our customers. Through our brands, we have a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses and play a key role in helping to build a growing UK economy.
We’re building an inclusive, values-led culture where colleagues feel recognised and rewarded for their contributions. Join us and you’ll have the opportunity to reach your full potential, whatever your role or background.

JOB DESCRIPTION

JOB TITLE: Experience Design Lead
LOCATION: Edinburgh, Leeds, Halifax
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
At Lloyds Banking Group, we have a clear purpose – to help Britain prosper and build deep, enriching relationships with our customers. Through our brands, we have a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses and play a key role in helping to build a growing UK economy.
We’re building an inclusive, values-led culture where colleagues feel recognised and rewarded for their contributions. Join us and you’ll have the opportunity to reach your full potential, whatever your role or background.

ABOUT THE OPPORTUNITY

The services and propositions we design are integral to our customers’ lives, and this role focuses on their entire experience – at every life stage, across all touchpoints. You’ll lead designs through every stage of the process, from concept through to production. It’s an amazing opportunity to shape the way we engage and build relationships with our customers, supporting them over time and getting them to the right solutions for their evolving needs.
You’ll lead on design in one of our platforms, so we’re looking for someone who can inspire and lead designers and researchers to be creative and ensure customers are at the heart of our thinking. and experience who thinks critically, builds strong relationships, and will coach and develop a growing Design team of 20-30 people.
You and your team will shape and deliver customer experiences working with data analysts, behavioural scientists and other specialist roles. You’ll be responsible for strategy formation, concept development, and design delivery, partnering with product owners, business analysts, engineers and senior leaders to see ideas through to implementation.