Experience Lead (Emiratisation) at Tabby

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CX Product Operations, Process Excellence, CX Leadership, CX Service Management, Content writing, Stakeholder management, Analytical mindset, Voice of Customer, Voice of Agent, Product strategy, Data analysis, Customer experience, Project management, Communication, Strategic planning

Industry

Financial Services

Description

Experience Lead (Emiratisation) Department: Training and Quality Employment Type: Full Time Location: UAE Reporting To: Mariam Aerabe Description About us: Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion. Role Overview: We’re looking for an Experience Lead to connect the CX insights with Product ideation at Tabby. This role represents the CX team at the product table — bringing together customer insights, agent reality, operational constraints, and quality signals to influence product decisions, challenge assumptions, and drive meaningful improvements. It returns to CX the Product ideas and insights that improve the CS content & processes and bring better clarity for support teams. You will directly author and maintain CX content for your product scope, working closely with Product teams to ensure accuracy and clarity. You will not own Product decisions or operational execution, but you will use first-hand CX insight and personal judgment to surface experience gaps, inform content, and flag CX risks early. This is a high-impact, senior individual contributor role requiring strong judgment, credibility with Product leaders, and the confidence to push back when customer or agent experience is at risk. Key Responsibilities CX

Responsibilities

The Experience Lead will bridge the gap between customer experience insights and product development to influence roadmaps and drive meaningful improvements. They are responsible for creating agent-facing content and facilitating feedback loops between CX, Product, and Operations teams.