Experience Manager at Auberge Collection

Mountain Village, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

75000.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Experience Development, Membership Management, Event Coordination, Project Management, Inter-departmental Collaboration, Guest Experience Personalization, Local Partnership Establishment, Team Training Facilitation, Process Creation, Design Curation, Hospitality Operations, Program Oversight, Communication, Engagement, Feedback Analysis, Confidentiality Maintenance

Industry

Hospitality

Description

Company Description Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views. Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations. The hourly rate range for this role is $70,000.00 -$75,000.00 per year. For more information: auberge.com/madeline Follow Madeline Hotel & Residences on Facebook and Instagram @MadelineAuberge Job Description The on-site Experience Manager is a key role in developing and carrying out unique experiences for guests and team members alike. The Experience Manager will also be the on-site point person for organizing and managing membership experiences, communication and engagement. Experiences will be aligned with the ‘Soul of the Place’ which is the unique identity and personality of each Auberge property. Lead the development of curating all experiences and a monthly calendar of activities for the property Planning, project managing, and collaborating with inter-departmental teams and executing special moments and weekly activities, events, classes, and programs that allow guests and members to experience the property's values and create lasting memories Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the local community Working alongside the Marketing and Operations teams to project manage the strategic seasonal programs and partnerships that will bring the property to life Support the curation of design elements throughout the resort. Activating guest spaces and events throughout the property in an intentional and relevant way Establish relationships with local partners and vendors to enhance our unique brand story. Participate in training programs and facilitate special touches that inspire the team and highlight our Soul of the Place. Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Create processes to further deepen being experience-led at the property level and at the Auberge Resorts Collection brand. Curate and deliver the highest quality member experience for a diverse community. Oversee all member programming, events and activations. Maintain confidentiality and security of specified resort information, member information, correspondence, reports and files Qualifications Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries. Minimum of 2 years of demonstrated experience with developing and executing personalized experiences including coordinating events, activities, and programming. Demonstrated entrepreneurial approach combined with a positive and curious demeanor. Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions. Ability to work a flexible schedule, including weekends and holidays, according to department needs. A discerning eye for design, style and unique experiences Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit www.friedkin.com Job Type: Non-Management

Responsibilities

The Experience Manager is responsible for developing and executing unique experiences for guests and team members, while also serving as the on-site point person for organizing and managing membership experiences, communication, and engagement aligned with the property's unique identity. This includes leading the curation of all experiences, managing a monthly activity calendar, planning and executing special moments, events, and programs, and establishing local partnerships.