Experience Manager at FELFEL

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

85000.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Project Coordination, Event Management, Client Relationship Management, Data Analysis, Cross-functional Collaboration, Customer Success, Food Storytelling, Administrative Organization, Communication Skills

Industry

Food and Beverage Services

Description

NICE TO MEET YOU! FELFEL is New York’s hottest food tech scale-up, changing the way people eat at work. Our smart fridges bring the city’s best local chefs and trendiest restaurants straight to the office - every single day. We’re all about great food, smart tech, and top-notch hospitality, making office meals something to look forward to. Let’s meet up and see if we’re the right match to shake up the New York food scene together! IN SHORT At FELFEL, we believe great food experiences create happier workplaces, which is why our smart fridges deliver chef-designed meals directly to offices. Join us as an Experience Manager, and shape the very first chapter of our clients’ journey. From sales handover to onboarding and launch, you’ll create smooth, memorable experiences that inspire confidence and turn first steps into long partnerships. YOUR RESPONSIBILITIES Client Onboarding & Trial Success Support clients directly from the point of sales handover through to conversion. Serve as the primary contact during the trial period, providing guidance, structure, and clarity. Strengthen and nurture client relationships early to lay the foundation for long-term success. Launch Coordination & Event Management Organize and manage key events such as launch days and events. Coordinate with Operations and B2B as needed to ensure smooth implementation and a memorable client experience. Act as the go-to person for any trial-phase events or processes. Client Experience Ensure a high-quality experience during the onboarding and trial phase. Analyze engagement & purchase data, and identify actions to be taken to improve those Work with your team lead in order to define initiatives that can be tested to drive up purchases Gather client feedback and ensure accurate documentation, with a special focus on B2B needs. Proactively resolve early-stage issues to support seamless conversion. Internal Collaboration & Communication Liaise closely with back office, sales, operations, and other internal teams to align efforts and ensure consistency. Share insights from trial clients to improve onboarding, launch processes, and overall service quality. WHAT TO EXPECT YOUR PROFILE 2-3 years of experience in client success, project coordination, onboarding, or similar roles. Strong organizational and communication skills that keep clients and projects moving smoothly. A proactive mindset with the ability to juggle multiple projects and clients without dropping the ball. Experience with client-facing events and cross-functional coordination is a plus. Detail-orientated and structured way of working, even with administrative tasks. A valid driving licence is required. This is a 100% on-site role, split between our office and client locations - comfort with regular travel to client sites is essential. A passion for food is a must. You will actively support the sales team by hosting tastings, serving food, and bringing products to life through engaging food storytelling. Authorized to work in the United States (no visa sponsorship provided) YOU WILL BE MEASURED BY Conversion Rate Event Execution Quality Early Client Satisfaction (CSAT) OUR BENEFITS Lots of delicious food from our own FELFEL fridge Exceptional Italian coffee and tea, powered by Gavetti — our innovative office coffee solution in NYC Central Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration 20 days of PTO + 10 holidays (some flexible) Comprehensive healthcare options 401k options Paid parental leave *Benefits may evolve over time — this reflects what we currently offer. APPLY NOW We are looking forward to hearing from you - Please apply through the LINK in this post. Optional: We would love to receive a video where you express (under 1 Minute) what hospitality means to you - you can provide a link or upload a file. ABOUT US FELFEL is a Swiss family-owned scale-up founded in 2013. The company is known for its ‘FELFEL’ smart fridges and its coffee brand ‘Gavetti’ for the office food market. In 2024 FELFEL launched as an innovative foodtech pioneer in the US. The company now serves around 1,000 locations in Switzerland and New York and employs around 150 employees in total. www.felfel.com FELFEL VALUES We value hospitality, excellence, and community. We also believe diversity in experience only contributes to team growth and success. Every employee has the right to work in surroundings that are free from all forms of discrimination and harassment. It is our policy to provide equal employment opportunities (EEO) to all applicants without regard to race, religion, age, gender, disability, national origin, sexual orientation, or veteran’s status. Discover more at: felfel.com Start: As soon as possible Employment level: Full-Time overtime exempt, preferred (part-time considered) Pay: The pay for this role is between $70,000 - 85,000/Year Location: New York City

Responsibilities

Manage the client journey from sales handover through onboarding and trial conversion. Coordinate launch events and analyze engagement data to improve the client experience and drive purchases.