Experience Manager

at  Ulta Beauty

OVERVIEW:

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
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GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

EDUCATION

• Bachelor’s degree is preferredCosmetology license and/or a cosmetology management license where required by state law

EXPERIENCE

• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directivesLeadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

SKILLS

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasksAbility to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidaysAttend corporate business meetings and conferences

Please refer the Job description for details