CUSTOMER EXPERIENCE & MEDIA RELATIONS COORDINATOR

(Entry-Level | Full-Time | Kelowna, BC)

QUALIFICATIONS:

• Diploma or degree is required, preferably in Marketing, Communications, Social Media Studies, or a related field.
• Strong interpersonal skills and a genuine passion for delivering excellent customer service.
• Working knowledge of social media platforms and basic digital content creation.
• Proficient with tools such as Canva, Excel, Word, and Outlook
• Well-organized, detail-oriented, and able to manage multiple priorities.
• A positive attitude and strong team mindset — we value energy, initiative, and reliability.

ABOUT THE ROLE:

We’re looking for a high-energy, organized, and creative team member to help us elevate our customer experience and brand presence. As our Customer Experience & Media Relations Coordinator, you’ll be the frontline voice for our clients and the behind-the-scenes organizer of our marketing, media, and customer communication efforts. This is a hybrid role combining entry-level sales support, customer care, and marketing/media tasks , perfect for someone ready to dive into a fast-paced business and build a solid foundation in the industry.

WHAT YOU’LL DO:

• Provide friendly and professional support to customers via phone, email, and online.
• Manage and improve the customer journey, from initial inquiry to post-installation follow-up.
• Create and schedule social media posts, promotions, and updates in collaboration with ownership.
• Coordinate with the sales and service teams to ensure a seamless experience for clients.
• Monitor and respond to customer reviews and messages across Google, Facebook, Instagram, etc.
• Assist with the preparation of quotes, product information, and marketing materials.
• Represent the brand at occasional community events, trade shows, or marketing pop-ups.