Opportunity: Experience Officer, Students & Alumni
Salary Range: $62,400 - $72,800
Our Story: The Terry Fox Humanitarian Award Program was established in 1982 in honour of Terry Fox, one of Canada’s most beloved heroes. In his lifetime, Terry captured the hearts of Canadians across the expansive country. To this day, he is widely recognized all over the world for his extraordinary sense of purpose, and the ideals of courage, determination, and altruism. The Terry Fox Humanitarian Award Program was created to commemorate Terry’s remarkable life and his contributions to cancer research and awareness. Through Sports Canada and Canadian Heritage, the Government of Canada generously laid the foundation for our scholarships through two endowments of $5 million in 1982, and another $10 million in 2006. The endowments are an investment in Canadians, inspiring young humanitarians to seek the high ideals that Terry Fox exemplified.
After 42 years, the vision of the Terry Fox Humanitarian Award Program is being re-imagined, making it an exciting time to join the organization. Solving global problems, enabling humanitarian youth by providing a transformative experience, and honouring and advancing the humanitarian legacy of Terry Fox – one of Canada’s most recognized heroes – by encouraging Canadians to emulate his courage and determination to improve the lives of others, is at the heart of what we do.

OVERVIEW:

The Experience Officer, Students & Alumni is a key administrative position in the Terry Fox Humanitarian Award Program. Reporting directly to Program Manager you act as the first line of contact with our students, alumni, and other stakeholders, as well support the day-to-day operations of the office.
Responsibilities include administration of student forms, and maintenance of digital and physical student and alumni records. Preparation of filings and reports for internal and external stakeholders, scheduling, evaluation of applications and forms, and event planning from ideation to implementation and providing office support including, answering phones and responding to correspondence, and some marketing and public relations are also required. Occasional travel to select meetings/events with key stakeholders may be required.
The job description for this position is currently under review.

QUALIFICATIONS

We are looking for someone who is:

A relationship builder

• Highly professional conduct and appearance, and acts with integrity and caring.
• Flexible, and adapt readily to change.
• Positive, keen, and easy-going – in outlook as well as attitude.
• An extraordinary record of being reliable and trustworthy.
• Able to work independently yet get along well with a variety of personalities.

An Effective Communicator

• Excellent communication skills – both verbal and written, with advanced writing skills and a solid command of the English language (French would be an asset).
• Demonstrated adeptness at organization and planning
• Superior attention to detail.
• Self-directed, efficient.

A Problem Solver & Decision Maker

• Quick learner and attentive to discussions and directives, asking questions as appropriate.
• Solutions-oriented, logical, analytical, problem solver, with a knack for anticipating and preparing for varied outcomes.
• Excellent judgment and decision-making skills, tactful, and capable of weighing and prioritizing responsibilities on a day-to-day basis.

EDUCATION AND EXPERIENCE

• Must have a university degree, and/or equivalent experience in a professional setting.
• Must have working experience in an organizational or corporate setting.
• Proficiency in Microsoft Office – with intermediate to advanced skills in MS Word, Excel, Outlook, PowerPoint.

Administration of Award Program

• Create and lead monthly cohort calls and TFHA online events from ideation to implementation.
• Coordinate student and alumni scheduling for all events.
• Support (and potentially attend) the annual Recognition Event for new awardees and graduating students in Ottawa.
• Review and process student and alumni forms and adhere to deadlines.
• Maintain formal and informal correspondence with students and alumni.
• Update and manage both digital and physical records, databases, and spreadsheets for students and alumni.
• Prepare student and alumni reports.
• Prepare and monitor student and alumni surveys.
• Review and evaluate applications.
• Participate in development and testing of student, alumni, and other proprietary systems.

General Office Duties

• Provide an all-around high standard of service and support wherever needed.
• Respond to inquiries, and provide support in a timely and highly professional fashion both in-person and via phone/email.
• Answer, screen and forward incoming phone calls.