Experience & Operations Manager (Health Clinic)

at  Marisa Peer

Are you passionate about creating exceptional wellness experiences? Do you have expertise in managing spa and longevity-focused services? We are seeking an Experience & Operations Manager to lead and elevate the client journey at Marisa Peer’s Mind, Body & Longevity Clinic.

REQUIREMENTS

Must understand every aspect of running a successful health clinic in Dubai, inclusive of financial reporting
Proven experience in spa management, wellness hospitality, or a similar high-end customer experience role.
Strong organizational and leadership skills, with the ability to manage teams and client interactions seamlessly.
A deep understanding of wellness and longevity practices (preferred but not required).
Exceptional communication and problem-solving abilities.
Ability to maintain operational excellence while fostering a relaxing, client-centered environment.

ABOUT THE ROLE

As the Experience & Operations Manager, you will oversee the daily operations, client experience, and service excellence within our Mind, Body & Longevity Clinic. You will ensure smooth coordination of wellness programs, optimize customer engagement, and implement best-in-class hospitality practices to enhance client satisfaction.

KEY RESPONSIBILITIES

Lead and manage all operational aspects of the Mind, Body & Longevity Clinic, ensuring an exceptional experience for clients.
Develop and implement processes that optimize wellness services, including spa treatments, longevity-focused therapies, and holistic well-being programs.
Supervise and train staff to maintain high service standards, ensuring professionalism and expertise in every client interaction.
Oversee scheduling, bookings, and operational logistics to enhance efficiency and customer satisfaction.
Foster a warm, inviting atmosphere aligned with the center’s mission of rejuvenation and longevity.
Collaborate with leadership to refine and expand offerings based on client feedback and industry best practices.