Experience Research Senior Associate - Global Client Experience at JPMC Candidate Experience page

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Experience Research, Quantitative Research, Qualitative Research, Data Analysis, Stakeholder Management, Storytelling, Strategic Thinking, Collaboration, Problem Solving, Ethnography, Research Methodologies, Consulting, Customer Insights, Experience Design, Project Management, Analytical Skills

Industry

Financial Services

Description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality. As an Experience Research Senior Associate in the Global Client and Employee Experience (GCEX) organization, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions. Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications Stay current with industry trends and incorporate knowledge into team insights Foster an environment where risk/control issues are escalated, and threats are anticipated, identified, and addressed pro-actively Leverage insights to create organizational momentum by combining storytelling with strategic rigor: go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisions Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs Strong strategic and analytical skills, with the ability to uncover deeply-rooted insights, test hypotheses, and recommend solutions with clear success criteria Experience managing consulting-type projects, coordinating cross-functional initiatives, and driving alignment across organizations Proven ability to manage stakeholders and clients, including senior executives, through active listening, adaptability, and professional maturity Effective storyteller, who excels at distilling complex learnings into clear, compelling, simple narratives to facilitate executive decision-making and drive outcomes Entrepreneurial and collaborative: takes ownership, acts decisively, and maintains a growth mindset when interacting with peers at all levels Preferred qualifications, capabilities, and skills Bachelor's degree in Business Administration, Data Science, Behavioral Science or other related field or equivalent work experience Strategy consulting experience

Responsibilities

Conduct and execute research studies to gather customer insights and analyze data to inform user experience design decisions. Collaborate with cross-functional teams to integrate user insights into product development processes.