Experience Services Coordinator at Polly English

Athens, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coordination, Trip Preparation, Scheduling, Communication, Interpersonal Skills, Time Management, Organization, Digital Communication Tools, Web-based Systems, Independent Work, Attention To Detail

Industry

Description

Summar Overview Do you enjoy creating positive experiences, staying organized, and helping people every step of the way? We are looking for enthusiastic individuals to join our growing remote team as an Experience Services Coordinator. In this role, you'll support clients as they plan and prepare for upcoming travel experiences. From coordinating details to providing exceptional service and guidance, you'll play an important role in helping clients feel confident and excited about their travel plans. Whether you're seeking a flexible work-from-home opportunity or a role that allows you to develop valuable customer service and coordination skills, this position offers training, support, and growth opportunities. Key Responsibilities Assist clients with trip preparation, scheduling, and travel-related arrangements Explore destination options, accommodations, transportation, and travel packages using approved resources Coordinate booking details and help ensure information is complete and accurate Provide personalized assistance based on client interests, travel goals, and preferences Respond to inquiries and requests through email, phone, and online communication channels Support clients with itinerary revisions, travel updates, and reservation-related concerns Track and organize client information, confirmations, and travel documentation Stay current on travel products, supplier offerings, and company updates through ongoing training What You'll Enjoy Fully remote work environment Flexible scheduling options No prior travel experience required Comprehensive onboarding and training program Access to travel-related perks, incentives, and supplier promotions Supportive leadership and team collaboration Opportunities for career advancement and professional development Qualifications Strong communication and interpersonal skills Ability to manage multiple priorities while maintaining accuracy Excellent organizational and time-management abilities Comfortable using web-based systems and digital communication tools Reliable internet access and basic computer proficiency Positive attitude and customer-first approach Self-motivated and able to work independently Must be at least 18 years of age Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain

Responsibilities

Support clients in planning and preparing for travel experiences by coordinating bookings and providing personalized guidance. Manage itineraries, respond to inquiries via multiple channels, and maintain accurate client documentation.