Experience Specialist- Cardiology Clinic at UnityPoint Health

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Greeting, Guidance, Paperwork Assistance, Information Provision, Wait Time Updates, Empathy, Issue Escalation, Payment Guidance, Insurance Procedures, Record Maintenance, EMR System, Call Answering, Confidentiality, Professional Communication

Industry

Description

Overview Cedar Rapids, IA - Cardiology Clinic 8:00AM-4:30PM Monday-Friday If you’re energized by helping people feel supported from the moment they walk through the door, this role might be a great fit for you! As an Experience Specialist, you’ll play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front‑line assistance by greeting guests, guiding them to the appropriate departments, and helping with required paperwork to ensure an efficient visit. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures. Keep patients and families informed about wait times, provider availability, and any delays. Address general inquiries and concerns with empathy, escalating complex issues as needed. Offer guidance on charges, payment processes, and insurance procedures. Maintain accurate and up to date patient records in the electronic medical records (EMR) system. Answer and route incoming calls, providing basic information as appropriate. Ensure all interactions and data handling follow confidentiality and UPH standards. Qualifications Education: High School Diploma or equivalent. Experience: Previous customer service experience in a hospital or healthcare setting is preferred. License(s)/Certification(s): None

Responsibilities

The Experience Specialist will serve as the professional, welcoming first point of contact for patients and visitors in the Cardiology Clinic, providing information and keeping families updated on wait times and provider availability. This role also involves assisting with required paperwork, addressing general inquiries with empathy, and maintaining accurate patient records in the EMR system.