Experience Specialist/Receptionist - Eagle Grove Family Medicine at UnityPoint Health

Eagle Grove, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Compassion, Scheduling, Answering Phones, Co-payment Processing, Interpersonal Skills, Communication, Problem-Solving, Attention To Detail, Multitasking, EMR Systems, Microsoft Office, Professional Demeanor

Industry

Description

Overview Patient Service Representative - Medical Office Front Desk - Family Medicine - Eagle Grove, IA Monday-Friday, 8:00am to 5pm w/ half day off every week (36 hours per week and every 4th Saturday from 8a-12p) As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures. Keep patients and families informed about wait times, provider availability, and any delays. Address general inquiries and concerns with empathy, escalating complex issues as needed. Offer guidance on charges, payment processes, and insurance procedures. Maintain accurate and up to date patient records in the electronic medical records (EMR) system. Answer and route incoming calls, providing basic information as appropriate. Ensure all interactions and data handling follow confidentiality and UPH standards. Qualifications High School Diploma or GED required 1+ year of customer service or front desk experience preferred (healthcare setting is a plus) Excellent interpersonal, communication, and problem-solving skills Strong attention to detail and ability to multitask in a fast-paced environment Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms Professional appearance and demeanor

Responsibilities

The Experience Specialist/Receptionist serves as the initial point of contact, professionally greeting patients, checking them in, assisting with scheduling, and handling phone calls. Key duties also involve processing co-payments and managing follow-up appointments while maintaining patient records.