Experience Specialist/Receptionist - OB/GYN

at  UnityPoint Health

Overview:
Patient Service Representative - Medical Office Front Desk - OB/GYN Clinic - Fort Dodge, IA
Monday-Friday, 8:00am to 5pm

• Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
• Answer their questions and provide non-medical information and/or direct to appropriate person or department.
• Answer telephone calls in a clear, calm and professional manner.
• Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
• Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
• Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
• Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
• Work independently and responsible for timely completion of assigned functions.
• Maintain regular and consistent attendance at work.
• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office